Game crashing with no error report

[Tomkat27]

I've recently been experiencing random crashes with no error message. I have tried restoring game data, updating my drivers, toggling directx 11 support on and off, turning it off seems to work but causes random bouts of lag and uses more CPU than normal in task manager when the lag occurs. I have not attempted to reinstall the game yet. Only once have I gotten an error message containing the following:
An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2023-07-05_11:15
???+1D4EA955900
???+7FF73E9C5410
???+3E74A2583E9C5410
???+3F719E1F3BC0EC77
???+3D9D24DC

This has only recently become an issue and is happening more and more often. Any help would be much appreciated. I play on windows 10 through the regular non-steam launcher.

[Eenkalzet]

Greetings Tomkat27

I'm sorry to hear that you've been experiencing issues when trying to play Final Fantasy XIV. In order get a better sense of the problem could you please provide the following information?

What Platform are you using? (Steam/Windows/Mac/etc.)
Does the issue occur with one character or multiple characters?
At what point does the issue occur?

Are you running any additional programs alongside Final Fantasy XIV?
When the crash happens, is the PC over heating at all?
Were any other update or changes made to the PC at the time of the crash?

Any other steps taken to resolve the issue:

We would also like to request for a System report if possible. This can be done by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display, copy the information to the clipboard and paste the details back in a response here.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Tomkat27]

Hello, I am playing on Windows 10 pro through the regular non-steam ffxiv launcher. I cannot confirm at the moment whether or not it happens with one character or multiple but i can only assume from my experience that it will happen on any character, I need to renew my subscription before I can confirm if it happens on another character. I do have other programs running alongside ffxiv such as discord, spotify, and steam, I have not tested whether or not the crash still occurs without them running since I still need to renew my subscription but will do so as soon as I can. The crash tends to happen randomly anywhere from a half an hour to an hour or two of booting up the game. My pc doesn't seem to be overheating but i suppose it's possible something may be wearing down as it is several years old now. When I attempted to turn off directx 11 support to see if that would help my cpu usage spiked up to about 30-40% alongside bouts of lag for a couple seconds, ultimately my game still eventually crashed. I recently updated my graphics drivers for the recent patch but that was after the crashes started happening, so i'm not 100% sure that it's related to the crashes. Here is my system report:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Tomkat\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 1700 Eight-Core Processor (16 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 0812
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 24509.305MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 29134.051MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.812GB SYSTEM_FREEDISC_SPACE 49.435GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.066GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 186.874GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12254.652 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_14c40086f8e718c9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3667
SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2023 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12254.652 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_14c40086f8e718c9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3667
SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2023 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (HyperX Cloud Revolver S)
SYSTEM_SOUND_DEVICE_ID {7BB9ADA1-D77D-4BD3-9443-8562A2C630F1}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
SYSTEM_SOUND R240HY (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {26286C03-5410-4A59-AA95-FA0C736AEEB5}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0040.0014
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/19/2023 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {762F32EE-9784-4019-9865-E88E89031CBD}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8158
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/16/2017 00:00:00
SYSTEM_SOUND VA24D (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FAFB57D8-CE5D-451B-AFE3-4EB0A88A39D9}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0040.0014
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/19/2023 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F63AD40-6582-11EC-8001444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F63FB60-6582-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F63FB60-6582-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4701C30-46A4-11EB-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D470B870-46A4-11EB-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED2D9360-46A4-11EB-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F642270-6582-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F644980-6582-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3D095CC0-DCB0-11EA-8001444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Revolver S
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game crashing with no error report - Opera
7 Days To Die
Anthony
Settings
Settings
NVIDIA GeForce Overlay
Spotify Free
Special Offers
New Text Document - Notepad
Vortex
Steam
@ChaoiaKaos - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 21 NPAPI
Adobe Flash Player 32 PPAPI
Battle.net
Build and Shoot Launcher 1.2
BYOND
Corporate Clash Launcher
Dolphin
GM299
Launchy 2.5
LogMeIn Hamachi
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Nexon Launcher
Oblivion mod manager 1.1.12
Oh So Hero!
OpenAL
Origin
Overwolf
Steam
The Elder Scrolls Online
Tixati
Toontown Rewritten
Ubisoft Connect
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Minecraft
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft GameInput
Java 8 Update 201
Epic Online Services
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
HiPatch
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
osu!
Launcher Prerequisites (x64)
Java Auto Updater
Python 2.7.13
Microsoft Visual C++ 2005 Redistributable
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
Adobe AIR
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Epic Games Launcher
Apple Software Update
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
UE Prerequisites (x64)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
LogMeIn Hamachi
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Project64 version 3.0.1.5664
Apple Application Support (32-bit)
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
Asmedia USB Host Controller Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
VHS Launcher build 0.60959
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
OldSchool RuneScape Launcher 1.2.7
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Vortex
7-Zip 17.01 beta (x64)
AMD Ryzen Master
Logitech Capture
Driver Easy 5.7.0
EPSON WF-3540 Series Printer Uninstall
Intel(R) Network Connections 22.4.16.0
RuneScape Launcher 2.2.9
Star Rail
Terraria
The Anacrusis
Gunfire Reborn
tModLoader
PowerWash Simulator
Cult of the Lamb
Lil Gator Game
PlateUp!
Persona 5 Royal
Friends vs Friends
Vampire Survivors
Hi-Fi RUSH
Source SDK Base 2013 Multiplayer
7 Days to Die
Tabletop Simulator
Skyrim Script Extender (SKSE)
Barony
Garry's Mod
Factorio
Golf With Your Friends
Paladins
Deep Rock Galactic
Risk of Rain 2
BattleBit Remastered
Deceive Inc.
Super Animal Royale
Valheim
Bloons TD 6
Halo: The Master Chief Collection
SteelSeries GG 9.0.0
VLC media player
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
Microsoft .NET Runtime - 6.0.6 (x64)
Intel(R) Network Connections 22.4.16.0
AMD Ryzen Master
Microsoft .NET Host FX Resolver - 6.0.6 (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
iTunes
Update for Windows 10 for x64-based Systems (KB4480730)
Apple Mobile Device Support
Windows Setup Remediations (x64) (KB4023057)
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Java SE Development Kit 8 Update 144 (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Apple Application Support (64-bit)
Microsoft Silverlight
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Graphics Driver 536.67
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Microsoft Update Health Tools
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
UE Prerequisites (x64)
UpdateAssistant
Microsoft .NET Host - 6.0.6 (x64)
TortoiseSVN 1.13.1.28686 (64 bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe 00002838
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000041F4
C:\Program Files\Black Tree Gaming Ltd\Vortex\Vortex.exe 00003AE4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003690
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002ECC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001A5C
C:\Program Files\TortoiseSVN\bin\TSVNCache.exe 000021D0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2023.10030.27002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000B94
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22052.136.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003D00
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.216.947.0_x64__zpdnekdrzrea0\Spotify.exe 00001520
C:\Users\Tomkat\AppData\Local\Programs\Opera GX\100.0.4815.82\opera_crashreporter.exe 00004CC8
C:\Users\Tomkat\AppData\Local\Programs\Opera GX\opera.exe 00004864
C:\WINDOWS\Explorer.EXE 000012EC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003AD4
C:\WINDOWS\system32\ApplicationFrameHost.exe 000025D0
C:\WINDOWS\system32\NOTEPAD.EXE 000047FC
C:\WINDOWS\system32\SettingSyncHost.exe 0000290C
C:\WINDOWS\system32\backgroundTaskHost.exe 00004BA0
C:\WINDOWS\system32\conhost.exe 00001140
C:\WINDOWS\system32\sihost.exe 00004BB0
C:\WINDOWS\system32\svchost.exe 000024F0
C:\WINDOWS\system32\taskhostw.exe 00004E9C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000C90
C:\Windows\System32\CompPkgSrv.exe 00004C08
C:\Windows\System32\GameBarPresenceWriter.exe 00002080
C:\Windows\System32\RuntimeBroker.exe 000012A4
C:\Windows\System32\SecurityHealthSystray.exe 00001C08
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00004B10
E:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 000040C8
E:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00002664
E:\Program Files (x86)\Steam\GameOverlayUI.exe 000019E0
E:\Program Files (x86)\Steam\Steam.exe 000002E4
E:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004D1C
E:\Program Files (x86)\Steam\steamapps\common\7 Days To Die\7DaysToDie.exe 000010E8
E:\Program Files (x86)\Steam\steamapps\common\7 Days To Die\UnityCrashHandler64.exe 00003310
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001AFC
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002008
E:\Users\Tomkat\Documents\Discord\app-1.0.9015\Discord.exe 0000378C

Thank you for your time.

[Eenkalzet]

Greetings Tomkat27,

We would like to apologize for the error you are experiencing. We would like to suggest that you try the following troubleshooting steps:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher (If applicable).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Then be sure to disable everything.
- Reinstall and update the drivers for your graphics card. Although this may not be necessary, it can still sometimes help. (We do see that the graphics driver appears to be updated but if you have yet to do so, we suggest a clean re-install)
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (Having the game installed on a different drive can sometimes lead to issues)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated. (Please ensure that optional items are also installed)

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

[Tomkat27]

So I followed several of the steps above, which didn't seem to help as my game still crashed after a while in directx 9 (my cpu usage spiked up to 70% and lagged something fierce, including audio freezes before crashing). I couldn't figure out how to uninstall the game so i simply deleted the contents of my c:/program filesx86/squareenix/ffxiv folder and reacquired them, which seemed to reset all my in game settings but also seemed to fix my crashing issue. I played for several hours with friends today and had zero crashes and still have not crashed as of the time of writing this post, i'm still not sure what the main issue even was but it seems to be working so I believe the issue is fixed and the thread can be closed.

[Yarxideyn]

Greetings Adventurer!

We are happy to hear that you were able to resolve this issue.

This thread will be moved to the 'Closed Concerns' sub forum as a result.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.