The Devs Listen to Us

[Rufalus]

They've never asked me to complete a feedback survey and I've had this character since 2012. I've heard they exist but only for people who quit the game for a long time. I think paying customers should have a voice too.

[Jeeqbit]

They've never asked me to complete a feedback survey and I've had this character since 2012. I've heard they exist but only for people who quit the game for a long time. I think paying customers should have a voice too.

No, I received one a while ago that was aware of how long I had played. It was aimed at veteran players and finding out what veteran players want. Several other people said they got it too.

The way that surveys work, they don't need to ask everyone. Just a sample gives them the required data.

[Rufalus]

The way that surveys work, they don't need to ask everyone. Just a sample gives them the required data.

I must've been unlucky every time. I like how pso2 just links surveys on their site for anyone who wants to participate. We've done those about 4 times so far and the global version of the game is only 3 years old.

[Theodric]

They've never asked me to complete a feedback survey and I've had this character since 2012. I've heard they exist but only for people who quit the game for a long time. I think paying customers should have a voice too.

I've never received one either, though I did get one for the Nier series from Square Enix.

I think they should make an opt in survey on the official site or in-game asking people to leave feedback at least once per expansion. They can hire trusted third party sources to compile that feedback and identify common complaints, concerns and suggestions.

As it stands, they're only really getting feedback from people who are lucky enough to get an e-mail survey and from those who use social media. Yet a lot of players do not necessarily make use of Twitter or Reddit.