The Devs Listen to Us

[Kes13a]

Yes we're all aware of your ego and your minority opinions

as we all are of yours ^^

personally, if I was a Dev, why would I, as a japanese speaker come to the English forums? I wouldnt.

thats why if we are going to place blame anywhere, we should blame the community reps, because THATS THEIR ACTUAL JOB!

if the english forums have no community reps, thats on SE to fix. its not, and should never be on the developers themselves to visit the forums. I doubt they have the bandwidth...

[Supersnow845]

It might hurt some of our fragile egos, but yes, they really are just grains of sand. This game's playerbase varies between several hundreds of thousands of players up to near 2 million as patch cycles go, and continues growing with each successive expansion (with EW having the highest population to date). Simple reality - you can take any position on any point, and you will find people somewhere that adhere to it. That doesn't make them a significant portion of the population to warrant anything.

Case in point with healers - I readily find I have instant queues with tanks, but ~1 minute queues w/ healers. What does this tell us? More people are queuing as healers than as tanks. So, more than enough people are either straight-up enjoying healing, or at least find it sufficiently good enough that they're actively choosing to play it. If anything, it suggests tanks might warrant some kind of tweaks to make them as appealing as healers are now. Again, however we much we might desperately want the world to agree with us, the reality is that compared to the size of the playerbase, you need a truly enormous number of people to actually represent anything significant. The devs listen - and see that healers are okay right now.

Let’s ignore that every metric of job satisfaction and level of play relative to the other jobs crashed when they changed healers in ShB and even with a new job this expansion that was billed as being build for modern healing rather than lobotomising an old job healers still are overall the least played job and most often the ones with the shortest queues

[Rufalus]

They've never asked me to complete a feedback survey and I've had this character since 2012. I've heard they exist but only for people who quit the game for a long time. I think paying customers should have a voice too.

[Jeeqbit]

They've never asked me to complete a feedback survey and I've had this character since 2012. I've heard they exist but only for people who quit the game for a long time. I think paying customers should have a voice too.

No, I received one a while ago that was aware of how long I had played. It was aimed at veteran players and finding out what veteran players want. Several other people said they got it too.

The way that surveys work, they don't need to ask everyone. Just a sample gives them the required data.

[Rufalus]

The way that surveys work, they don't need to ask everyone. Just a sample gives them the required data.

I must've been unlucky every time. I like how pso2 just links surveys on their site for anyone who wants to participate. We've done those about 4 times so far and the global version of the game is only 3 years old.

[Theodric]

They've never asked me to complete a feedback survey and I've had this character since 2012. I've heard they exist but only for people who quit the game for a long time. I think paying customers should have a voice too.

I've never received one either, though I did get one for the Nier series from Square Enix.

I think they should make an opt in survey on the official site or in-game asking people to leave feedback at least once per expansion. They can hire trusted third party sources to compile that feedback and identify common complaints, concerns and suggestions.

As it stands, they're only really getting feedback from people who are lucky enough to get an e-mail survey and from those who use social media. Yet a lot of players do not necessarily make use of Twitter or Reddit.

[Katish]

To be honest, I'm not even sure they have a way to look at/dump metrics programmed in...so I'm not even sure they do THAT. Looking back how spaghetti some of the programming is in general...a simple boolean check(true or false) in housing error. (That's only one line and they messed that up) [no testing]. It's hard to believe they do, and if they do, questions if their methodology of retaining said results is also spaghetti and what it actually factors in. (Bots, people just spamming actions for the heck of it, etc {would be some things need to consider})

[Jeeqbit]

To be honest, I'm not even sure they have a way to look at/dump metrics programmed in...so I'm not even sure they do THAT. Looking back how spaghetti some of the programming is in general...a simple boolean check(true or false) in housing error. (That's only one line and they messed that up) [no testing]. It's hard to believe they do, and if they do, questions if their methodology of retaining said results is also spaghetti and what it actually factors in. (Bots, people just spamming actions for the heck of it, etc {would be some things need to consider})

I remember they showed us a lot of random statistics one time, such as how many times someone had said Yoshi-P in the game and how many times the squadron NPCs had squat. They particularly record the battle log across all players so that they can gather mass statistics from it, such as the win and loss rate of each job in PvP.

They tend to have a good idea of how many people main each job even though this game involves switching jobs a lot and how popular content is. They also know how popular FATEs are, because they told us the one in Azim Steppe was popular around the world and they wanted to copy the concept for Shadowbringers.

All I can say about the housing is that they used an external server and I think I remember it being caused by a bottleneck. So the math did not function because it had no data with which to use the math on because the data had not reached the players at the expected time, or something like that.

[TheNight]

To be honest, I'm not even sure they have a way to look at/dump metrics programmed in...so I'm not even sure they do THAT. Looking back how spaghetti some of the programming is in general...a simple boolean check(true or false) in housing error. (That's only one line and they messed that up) [no testing]. It's hard to believe they do, and if they do, questions if their methodology of retaining said results is also spaghetti and what it actually factors in. (Bots, people just spamming actions for the heck of it, etc {would be some things need to consider})

I would certainly not trust them to gather the data and evaluate the statistics properly.

This is the same team that uses Microsoft Excel to write the story and build their systems on top of .csv instead of SQL.

[Sindele]

This is the same team that uses Microsoft Excel to write the story and build their systems on top of .csv instead of SQL.

If the use of Microsoft Excel for narrative construction (or basically anything else) is a disqualifier for you, I have some bad news for you about most of the video games you've enjoyed throughout your entire life!

(And trust me: when they homebrew tools, it is not any better. Nintendo's internal software solutions made me yearn for Excel.)