Greetings JamieRose,

Am very sorry to hear about the issue you've been experiencing. This could possibly be caused by corrupted files or some other form of conflict with drivers.

I'd like to suggest trying some of the following troubleshooting steps:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated. (Based on the information we do see it indicates Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406), please be sure to also install any optional updates)
- Delete or move locally saved files folder to another location outside of the "My Games" folder. This can be found by going to 'My Documents' > 'My Games' folder > Final Fantasy XIV Online. (Be sure to back up all of your settings in-game as this folder contains locally saved files for macros, settings and screenshots)
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Then be sure to disable everything.
- Update and reinstall the drivers for your graphics card. Although this may not be necessary, it can still sometimes help. (As you did already indicate you had updated the GPU's we would suggest a clean re-install)

I do hope these suggestions help resolve the issue. If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.