Mac Launcher crashes after Login immediately following "Checking Final Fantasy XIV"

[jonasramus]

I have been playing the free trial on my M1 MacBook for almost 2 months, and today, I upgraded from the free trial, buying from the SqEnix website/MogStation. Upon completing payment, I was taken to a download page. I reinstalled the app, as prompted, and now after logging in, the launcher attempts "Checking Final Fantasy XIV" for about half a second and then the launcher crashes.

I have followed all the directions on the support page... updating my version of MacOS, safe boot, no antivirus software, uninstall/reinstall... none of this has any affect.

Operating system: MacOS Ventura 13.4.1
Launcher version 2023.04.28.0000.0001(8849901)
Are you using a VPN? No
Are you using a wired or wireless connection?wireless
What Platform are you using? (Steam/Windows/Mac/PS4 etc.)Mac
Does the issue occur with one character or multiple characters? n/a - I cannot login
At what point do you get disconnected? after login credentials are accepted, and the launcher begins checking Final Fantasy XIV
How often does the issue occur? Every single time I try to log in.

Internet Service Provider: Comcast
All steps taken to resolve the issue: 1) I have updated my MacOS to the latest version. 2) I deleted the application and reinstalled about 4 different times. 3) Closed background applications 4) Restarted the PC in safe mode.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Kgabu]

You may want to try the XIV Launcher: https://www.xivmac.com

This has worked for me in the past when the official launcher stops working.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

To clarify a bit more, please provide additional information: (Select Apple Icon in top left corner > About This Mac)
Mac Model/Year/Serial Number:
Graphics:
Displays information:
Storage limit:
Storage Usage:
RAM/Memory:
OS version:

Could you provide the exact error message received?
Are you running any additional programs alongside Final Fantasy XIV?
When the crash happens, is the PC over heating at all?
Were any update or changes made to the PC at the time of the crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums!