SE has always had a Mother Knows Best mentality with basically any game they've made, they respond to the feedback you mentioned because its easy to do so, effortless, and their stances are really, really safe.
Especially when dealing with the two faced community's moral outrages against 3rd party plugins that they subsequently cannot actually play without. (Shoutouts to all the ERP mod addict on twitter calling out the TOP players for cheating).

Fixing the game's real issues would take far more effort, effort they really don't even need to spend considering the game is successful as is.