The kind of feedback that Square Enix listens to

[Kaurhz]

Pretty sure it was more than just the JP community that was outraged by both of those things.

Further, the lack of incorporating your feedback is not the same as them not listening. They are under no obligation to incorporate them. They can listen, they can read it, but it doesn't mean they're going to do anything about it - Especially if they don't agree with the direction.

If there's an outrage behind something, especially to the extent of which you have highlighted then obviously that will be actioned given that it has a more objective detriment to both the game and the community than quite a few of the feedback they supposedly don't listen to. Whether I agree or disagree with some of those points and whether I would see them as an issue is an entirely different matter seeing as it is ultimately their own direction/vision they're following.