Are you using a VPN?
no

Are you using a wired or wireless connection?
Wired

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
Windows

Does the issue occur with one character or multiple characters?
Account wide

At what point do you get disconnected?
Did not get disconected, cant get launcher to open

How often does the issue occur?
every couple of days, specially after maintenance