Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Are you using a VPN?
Are you using a wired or wireless connection?
What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
Does the issue occur with one character or multiple characters?
At what point do you get disconnected?
How often does the issue occur?

As you mention, does the issue occur with your wife's system as well or just yours?

Are you able to try logging in with your wife's system instead to see if the issue persists?

Internet Service Provider:
All steps taken to resolve the issue:

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!