New Account and can't play

[Kanner]

I have read so many of these posts and tried everything I can find online on why I can not get loaded into game.
I have tried an uninstall and reinstall, updating all my drivers, turning down all my settings, shutting off my virus protection, changing almost every setting possible and still as soon as my character loads I crash to desktop.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV Online D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU Intel(R) Core(TM) i5-10200H CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.19.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 7967.758MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16284.973MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 216.990GB SYSTEM_FREEDISC_SPACE 24.307GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.744GB SYSTEM_FREEDISC_SPACE 377.543GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3983.879 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b1a9a7ebf15d8f4\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b1a9a7ebf15d8f4\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b1a9a7ebf15d8f4\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b1a9a7ebf15d8f4\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8853
SYSTEM_GRAPHICS_DRIVER_DATE 10/13/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7933 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmig.inf_amd64_893ed8ff453738db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmig.inf_amd64_893ed8ff453738db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmig.inf_amd64_893ed8ff453738db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmig.inf_amd64_893ed8ff453738db\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3640
SYSTEM_GRAPHICS_DRIVER_DATE 6/22/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {8B4DCE73-E236-4A7A-BCD4-680079C8C385}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9400.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/22/2022 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CCDFD30-D12A-11EB-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CCE2440-D12A-11EB-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CCE4B50-D12A-11EB-8008444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {77EA7FB0-E167-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {77EAF4E0-E167-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {77EB1BF0-E167-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {77EB6A10-E167-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {77EB9120-E167-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CCE9970-D12A-11EB-800A444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CCEC080-D12A-11EB-800C444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Green13
Alienware Command Center
Alienware Command Center
Windows Input Experience
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

mBlock 5.3.5
Google Chrome
Alienware Command Center Suite
jGRASP
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
McAfee LiveSafe
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Alienware OC Controls
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft GameInput
Autodesk AutoCAD Performance Feedback Tool 1.3.12
Dell SupportAssist Remediation
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30133
Star Wars: The Old Republic
Autodesk Material Library Base Resolution Image Library 2023
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30133
Microsoft .NET Core Runtime - 3.1.10 (x64)
Getflix VPN Client 2
Microsoft ASP.NET Core 3.1.10 - Shared Framework
Teams Machine-Wide Installer
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
Autodesk Material Library 2023
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft .NET Runtime - 5.0.17 (x64)
Microsoft .NET Runtime - 6.0.14 (x64)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
iVMS-4200
Dell Digital Delivery Services
Dell SupportAssist OS Recovery Plugin for Dell Update
Autodesk Featured Apps
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30133
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Alienware CC Components for AWCC (1.1.24.0)
Autodesk Identity Manager
Canon Generic Plus PCL6 Printer Driver Uninstaller
Canon UFR II Printer Driver Uninstaller
Microsoft 365 Apps for enterprise - en-us
Microsoft OneDrive
New World
FINAL FANTASY XIV Online
TAP-Windows 9.21.2
TeamSpeak 3 Client
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Dell SupportAssist Remediation
Dynamic Application Loader Host Interface Service
Dell Power Manager Service
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ACAD Private
AutoCAD 2023 Shared
AutoCAD 2023 - English
AutoCAD 2023 Shared Language Pack - English
Intel(R) Management Engine Driver
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft .NET Core Runtime - 3.1.10 (x64)
Microsoft .NET Host - 6.0.14 (x64)
Autodesk Interoperability Engine Manager
Microsoft Update Health Tools
Dell Mobile Connect Drivers
Intel(R) Management Engine Components
Microsoft .NET Core Host - 3.1.10 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729
Microsoft .NET Runtime - 5.0.17 (x64)
Autodesk Save to Web and Mobile
Microsoft .NET Runtime - 6.0.14 (x64)
Dell SupportAssist
Intel(R) Management Engine Components
Microsoft .NET Core Host FX Resolver - 3.1.10 (x64)
Alienware Command Center Suite
Microsoft ASP.NET Core 3.1.10 Shared Framework (x64)
Update for Windows 10 for x64-based Systems (KB5001716)
Autodesk Single Sign On Component
ACA & MEP 2023 Object Enabler
Microsoft .NET Host FX Resolver - 5.0.17 (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Intel(R) LMS
Windows PC Health Check
NVIDIA Graphics Driver 536.40
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Platform Controllers and Framework
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Dell Update for Windows Universal
Autodesk Inventor Interoperability 2023
Autodesk Interoperability Engine Manager
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Host FX Resolver - 6.0.14 (x64)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
Microsoft .NET Host - 5.0.17 (x64)
Intel(R) Icls
Autodesk Genuine Service
Alienware OCControls Service Installer
Dell SupportAssist OS Recovery Plugin for Dell Update


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\114.0.1823.67\msedgewebview2.exe 00002030
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001D70
C:\Program Files (x86)\Steam\Steam.exe 00004718
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000039CC
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 00000834
C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe 00003E44
C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe 000045D4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002344
C:\Program Files\WindowsApps\5A894077.McAfeeSecurity_2.1.68.0_x64__wafk5atnkzcwy\Win32\mcafee-security-ft.exe 000040FC
C:\Program Files\WindowsApps\5A894077.McAfeeSecurity_2.1.68.0_x64__wafk5atnkzcwy\mcafee-security.exe 00002804
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.5.49.0_x64__htrsf667h5kn2\AWCC.exe 000029A4
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.5.49.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 00000858
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.3261.0_x64__8wekyb3d8bbwe\GameBar.exe 00001048
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.3261.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00005580
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23052.121.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002580
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.13900.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002C9C
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.13900.0.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00001FD0
C:\Users\Mark_\AppData\Local\NhNotifSys\awsc\awscns.exe 0000049C
C:\WINDOWS\Explorer.EXE 000025C4
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_9ea30e7f88626f47\igfxEM.exe 00001D18
C:\WINDOWS\System32\LocationNotificationWindows.exe 00001CD8
C:\WINDOWS\System32\rundll32.exe 000024C0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000276C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002668
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000037A8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004AB0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004104
C:\WINDOWS\system32\DllHost.exe 00003134
C:\WINDOWS\system32\backgroundTaskHost.exe 00005778
C:\WINDOWS\system32\conhost.exe 00003E4C
C:\WINDOWS\system32\sihost.exe 00001C60
C:\WINDOWS\system32\svchost.exe 00000FF0
C:\WINDOWS\system32\taskhostw.exe 00001DC8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000D94
C:\Windows\System32\RuntimeBroker.exe 0000385C
C:\Windows\System32\SystemSettingsBroker.exe 00004F54
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004588
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000035F8
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004C50
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003198

[Kanner]

I can watch the first cinematic after I login in and choose my character, from there I get this message.
An Unexpected error has occurred. Exiting
ffxiv.exe+C89AF5
ffxiv.exe+C8842
ffxiv.exe+47DFEE
others are all about the same +983111 +AD327 +9BOD5 +AC2FDS

[Kanner]

With Directx11 It crashes before cinematic, with directx9 it crashes on character standing in the world. One time it crashed and was just drawing a quest icon in front of me.

[Darkstride]

Is your GPU or CPU overclocked at all? FFXIV doesn't play well with overclocking for some reason. If so, that may be the culprit. I've had DirectX crashes before as a result.

[Kirika-]

FF14 seems to prefer to be installed on the OS drive and can have a chance of crashing when ran from a non-OS drive.
Uninstall the game, free up some room on your C drive, and re-install it to your C drive.

[Kanner]

I'll give it a try

[Kanner]

FF14 seems to prefer to be installed on the OS drive and can have a chance of crashing when ran from a non-OS drive.
Uninstall the game, free up some room on your C drive, and re-install it to your C drive.

This fix worked for me, thanks.
I was able to get into the game and get started being overwhelmed

[Yarxideyn]

Greetings Adventurer!

We are happy to hear that you were able to resolve this issue.

This thread will be moved to the 'Closed Concerns' sub forum as a result.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.