Greetings shadowofchao725,

I'm sorry to hear that you've experienced an issue due to the Online Store's recent update. Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. However, our new SQUARE ENIX Online Store team may be able to assist further. Please go ahead and contact our SQUARE ENIX Online Store Support Team through the new system which you can do so by using the following URL: https://sqex.to/storesupport

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

This thread will be moved to "Separate Support Required"