Quote Originally Posted by Kalk View Post
The most interesting aspect of this thread is how most of the replies completely ignore the message I actually wrote - the exact same way SE did. I never asked them to "bend the rules" for me, I simply asked if they could look into it, because I don't believe for a second it was even close to 45 days since I'd last entered my home, and it was the day of the newest patch.

If you actually read the post, you'll notice my main complaint was how SE didn't communicate anything during my entire interaction with them. This game is not a free service - you should at least be able to expect a person to look into your request if you ask support for help.

I firmly believe they never spent more than 30 seconds investigating my tickets to begin with.

I guess the replies aren't surprising though, as this games awful housing system makes players who own plots into villains in other players eyes - especially those with a medium or large plot. I can't see why else so many players would be misinterpreting this thread to such a degree.
There's nothing to look into or help you with. Do you want them to convince you that their system is working as intended and despite what you vaguely remember you didn't enter the inside of the house for 45 days? Demolition happens hundreds of times per year on each server. They'd have to hire a bigger team than the actual dev team to deal with everyone who wants to speak with the manager. It's been a day and you still don't believe it could have been your mistake, so anything beyond 30 seconds would have been a waste. This is why they send templates and ask people to post on the forums instead.

But keep calling us villains. I work in customer service so my response is more from that point of view than that of a potential house buyer.