Awful experience with SE support

[Kalk]

The most interesting aspect of this thread is how most of the replies completely ignore the message I actually wrote - the exact same way SE did. I never asked them to "bend the rules" for me, I simply asked if they could look into it, because I don't believe for a second it was even close to 45 days since I'd last entered my home, and it was the day of the newest patch.

If you actually read the post, you'll notice my main complaint was how SE didn't communicate anything during my entire interaction with them. This game is not a free service - you should at least be able to expect a person to look into your request if you ask support for help.

I firmly believe they never spent more than 30 seconds investigating my tickets to begin with.

I guess the replies aren't surprising though, as this games awful housing system makes players who own plots into villains in other players eyes - especially those with a medium or large plot. I can't see why else so many players would be misinterpreting this thread to such a degree.

[Bacent]

The most interesting aspect of this thread is how most of the replies completely ignore the message I actually wrote - the exact same way SE did. I never asked them to "bend the rules" for me, I simply asked if they could look into it, because I don't believe for a second it was even close to 45 days since I'd last entered my home, and it was the day of the newest patch.

6.4 was on May 5th - 60 days ago

6.41 was just a bug fix patch - 14 days ago

I still don't know why people just don't enter their own house every couple of days, making it a habit to ensure you don't get screwed by the timer or whatever.

I did that with my houses back on Cerberus, then on Odin. Now I'm on the US servers and personally I want people to give up their houses so I can get one again, hue. /joke

[Reinha]

The most interesting aspect of this thread is how most of the replies completely ignore the message I actually wrote - the exact same way SE did. I never asked them to "bend the rules" for me, I simply asked if they could look into it, because I don't believe for a second it was even close to 45 days since I'd last entered my home, and it was the day of the newest patch.

If you actually read the post, you'll notice my main complaint was how SE didn't communicate anything during my entire interaction with them. This game is not a free service - you should at least be able to expect a person to look into your request if you ask support for help.

I firmly believe they never spent more than 30 seconds investigating my tickets to begin with.

I guess the replies aren't surprising though, as this games awful housing system makes players who own plots into villains in other players eyes - especially those with a medium or large plot. I can't see why else so many players would be misinterpreting this thread to such a degree.

There's nothing to look into or help you with. Do you want them to convince you that their system is working as intended and despite what you vaguely remember you didn't enter the inside of the house for 45 days? Demolition happens hundreds of times per year on each server. They'd have to hire a bigger team than the actual dev team to deal with everyone who wants to speak with the manager. It's been a day and you still don't believe it could have been your mistake, so anything beyond 30 seconds would have been a waste. This is why they send templates and ask people to post on the forums instead.

But keep calling us villains. I work in customer service so my response is more from that point of view than that of a potential house buyer.

[Kalk]

There's nothing to look into or help you with. Do you want them to convince you that their system is working as intended and despite what you vaguely remember you didn't enter the inside of the house for 45 days? Demolition happens hundreds of times per year on each server. They'd have to hire a bigger team than the actual dev team to deal with everyone who wants to speak with the manager. It's been a day and you still don't believe it could have been your mistake, so anything beyond 30 seconds would have been a waste. This is why they send templates and ask people to post on the forums instead.

But keep calling us villains. I work in customer service so my response is more from that point of view than that of a potential house buyer.

Truly convinced you haven't read a single comment on the thread. My villain comment was derived from the fact that most comments met me with hostility (as a villain), despite the fact that all I wanted was some communication from the support team, with hostility likely stemming from the nature of plot ownership in ffxiv. It wasn't directed at this so called "us".

And yes, I'd believe them if they found me to be at fault. I've never implied otherwise. The point of the thread, to put it bluntly, is that the customer support team for SE is worse than my local Walmart. Yes, I wanted them to communicate that they found I was at fault. Instead, they told me my ticket would be escalated and ghosted me.

Later edit: I'm not going to be replying to this thread anymore. I hadn't posted this because I was looking to get into arguments - I posted it because the only thing the SE support team bothered replying with was to leave feedback on the forums, which I did. There really isn't anything else for me to add at this point. It's easy to see why they want their feedback funneled here.