Quote Originally Posted by Kalk View Post
Now, I wasn't naïve enough to assume you'd actually help me get my plot back when I contacted you. But you can't even tell me that you won't be able to help me? Seriously? Did you even do anything other than copy paste template responses? At this point I have no idea.
On the other hand, yes, the support system sucks in many ways and I'm unconvinced that real people actually work there. But still... if there ever is a right moment to send a template response to a customer, it's when they contact support because they feel like rules shouldn't apply to them or they didn't even read the rules. There is no reason for them to craft a custom apology and explanation over a game play mistake, nor is it their job to fix those kinds of mistakes. Customer support is there to fix bugs, cheating, harassment and other things the player has no control over.