Quote Originally Posted by Kalk View Post
Additionally, I'm not expecting anyone from SE to read this, as obviously not one person on their team spent more than 30 seconds looking at my tickets up to this point.
I can confirm they don't really read the forums. They don't even moderate them usually. But they usually read tickets.

she logged on and my house wasn't there.
Too late. Doubt there is anything support can do once it's gone because it's now part of a lottery for others to bid on. This is why SE support (who are not developers) directed you to the forums - so you can post your feedback to the developers, who can consider changing the system to make it harder to lose your house.

Of course, it's unlikely they will change anything, especially since they don't pay much attention to this forum category, but all SE support can do is get you to petition the developers to change the system. Because SE support can't do that, it's far beyond their job description and they aren't exactly going to interact much with developers who speak japanese.

it had to be a mistake - not only was I logged out on the bench in my yard
My understanding is you have to enter the house to reset the demolition timer, but I'm not an expert on houses.

I got a response on 6/21, however this response was clearly a bot or template.
I assure you that a human read it. They use templates because your question won't be anything they haven't received before. When they receive interactions like yours on a regular basis, instead of repeating themself over and over, it is logical to write a template for efficiency. The templates allow them to optimize the wording to be as respectful and polite as they possibly can.

They definitely stray from the template if they feel it necessary. If they didn't, then they didn't feel it was necessary. The template was sufficient to convey what they wanted to convey.

It simply told me that gil could be reclaimed
That is legitimate if the gil for your house can be reclaimed. I know it is lacking in empathy because, you just lost your house, and you want your house back, not compensation for it in gil. But you can't get your house back as far as I know, so pointing you to gil compensation seems like an appropriate answer.