Sorry but SE support...at least that I know of in this game is a prime example of how to be the worst. It's simply not good at all and I seriously believe it is all automated and there isn't a single real person looking into anything.

Housing is also one of the worst things about the game. Im sorry for your loss and I hope you are able to get a new home. If so I strongly suggest logging off inside your home. Hard to explain a reason for demolition if you are inside it.