I'm one of those people in that pool who have criticisms - mainly regarding balance of the game and content. And yes, we get defensive when it comes to people trying to refute the claims we make since we're trying to make a case for X or Y to be discussed at length. We can agree to disagree on some things of course, but when it comes to forum posters, I usually just reading the forums like I do the news: skimming. Every time I roll around to General Discussion, it tends to be chaotic because of either TitanMen creating mundane threads that are jagged and pointed or whatever you call them at the dev team or even just CBU3 in general; or, I can run across a good topic of discussion like this one.
In regards to OP's post though, I'd say that it's important that there is a modicum of negativity to be had in certain cases, namely with how a majority of raiders loathe how the 2 minute burst window was forced on us to name one case. Of course, you have the uproar threads like regarding Endwalker's story and ending that also have thorough discussion - with some good in-between. The other fact is it that having these types of discussions typically is good for GMs to read and allows them to even consider feedback in certain cases(even though we all know NA NEVER is taken into account regarding feedback...)
What I'd personally want is moderators to take a more active stance in our forum and clean up the place of troll alts so we can actually see what people are talking about instead of this necro'd nonsense(unless it's necro'd for good reason on extremely rare occasion).



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