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  1. #1
    Player
    CaptainBackhand's Avatar
    Join Date
    Jun 2023
    Posts
    2
    Character
    Ricky Spannish
    World
    Halicarnassus
    Main Class
    Thaumaturge Lv 56

    key registering / upgrade from free trial to subscription

    I started the free trial, played for a few days, realized i really liked it and didnt want to miss out on any part of the game so i purchased the complete edition for steam. Setting up the service account was slightly confusing. Basically I have my service account #1 that i set up with the free trial. When registering the complete edition key, I apparently clicked on a second account (service account #2) and registered the key to that account and also set up the subscription payments to account #2. What do I do to fix it? Do I have to start a new character on service account #2, can I transfer the key to service account #1 and just need to redo the subscription payments, or do i need to rebuy the complete edition and register it to service account #1? Any help would be appreciated. Im really enjoying the game and dont want to stop playing.
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  2. #2
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    879
    Thank you for posting in the Final Fantasy XIV Technical Forums!

    Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. In order get the proper support, you will need to contact the North American Support Center. If you have mistakenly registered FINAL FANTASY XIV to the wrong service account, please fill out this support form first:

    https://sqex.to/improperserviceaccount

    Thank you once more for visiting the Final Fantasy XIV Technical Support Forums.
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