INSTALLED BUT WILL NOT LOAD - CANT PLAY

[Infant]

Hi Guys,

My Harddrive was recently wiped and i had to re-install FFXIV.

Now when i click on my desktop icon i get the message:

"FINAL FANTASY XIV has stopped working
Windows is checking for a solution to the problem"

My CP Specs:

HP ENVY 15
ATI Mobility Radeon HD 5830 Series
Intel(R) Core(TM) i7 CPU
Q 720 @ 1.60GHz 1.60 GHz
RAM 8.00 GB
64 - bit Operation System

I appreciated any help i can get.

Cheers

[REDace0]

I see this error on my laptop whenever I forget to enable the discrete graphics card. Maybe you need to install drivers for yours? I think you can use your specific model number (should be on a sticker somewhere on your laptop) to look up drivers on HP's website. If that fails, look up your graphics card on AMD's website.

[Eld_Deran]

Hi Infant,

Did you successfully complete running the config utility and do a screen set up?

[Zezlar]

Make sure you have updated your DirectX drivers. That solved that problem for me in the past.

[Infant]

Eld_Deran,

I did not. I never got the option.

[Infant]

Make sure you have updated your DirectX drivers. That solved that problem for me in the past.

i updated DirX but didnt help.

[Infant]

Hi Infant,

Did you successfully complete running the config utility and do a screen set up?

I wasnt able to get that far.

[Pyretta_Blaze]

The config outside the game. Doing that usually fixes it for many people.

[Eld_Deran]

Hi Infant,

The config is actually separate from the actual game. You will find it in the Square Enix folder in your start menu.

[Infant]

The config outside the game. Doing that usually fixes it for many people.

When i click on the FFXIV config app all that comes up is a small window that reads similar to:


[][][][][[][]XIV[][][][][][][][][]

OK


i click OK but then it just disappears. I tried right clicking and running the 'compatibility issue' but didn't help.