suggestions in the forum

[Iscah]

For example, if someone on here were to post that the FATE bicolor gemstone grind is stupid and shouldn't be repeated, but their engagement metrics show a lot of players doing it and actively using the minions/songs/other rewards, etc., they'll likely keep including that grind because that one "I don't like it" post is sunk underneath all of the data showing people engage with it. On the other hand, if the devs found there was little engagement with it, then it would make more sense to look at places like the forums for people providing specific feedback as to why they might not like it (is the grind too long? rewards not "good enough"? the idea itself irredeemable? and so on...).

While I agree with you overall, it's difficult to weigh up expressions of dislike versus metrics of engagement, because there is a whole lot of "carrot on a stick" going on. Would people willingly put themselves through that massive FATE grind if there wasn't a whole lot of rewards locked behind it? If not, then the thing being measured isn't player enjoyment but how much time the devs can force players to pour into the game regardless of enjoyment.

The dev team may or may not see it this way, but it's what it comes down to. Content is buoyed up with exclusive rewards and it's impossible to separate genuine enjoyment from grudging desire and no other option. (I certainly wouldn't be putting multiple characters through Island Sanctuary if it didn't have all of this expansion's cool glamour sets locked behind it, without even the option to buy them on the marketboard from people who are willing to do the work.)

One person voicing their complaints versus a whole lot of people posting about how much they enjoyed it is a different matter – and why it's important to have people here talking about the parts of the game they do enjoy and not just the parts they dislike.