Companion App Technical Difficulties (Jun. 24, 25)

[NOC_NA]

We are currently experiencing technical difficulties that are preventing players from accessing the FINAL FANTASY XIV Companion app using characters on the Japanese/North American/European data center Worlds, and preventing players from logging in to the Companion app using characters on the Oceanian data center Worlds.

We are currently investigating and addressing the issue. We apologize for any inconvenience this may be causing, and thank you for your patience and understanding.

[Date & Time]
From Jun. 24, 2023 7:21 p.m. (PDT)
From Jun. 25, 2023 2:21 (GMT)
From Jun. 25, 2023 3:21 (BST)
From Jun. 25, 2023 12:21 (AEST)

[Details]
- Users with characters on the following data centers are unable to access the FINAL FANTASY XIV Companion App.
・Japanese DC
・North American DC
・European DC

- Users with characters on the Oceanian data center are unable to login to the FINAL FANTASY XIV Companion App.

[Cause]
Under investigation

[Affected Service]
FINAL FANTASY XIV Companion App

*Update: Jun. 24, 2023, 9:15 p.m. (PDT)
Added characters on the Oceanian data center to list of impact.

[NOC_NA]

During the following period, we experienced technical difficulties that prevented players from accessing the FINAL FANTASY XIV Companion app using characters on the Japanese/North American/European data center Worlds, and prevented players from logging in to the Companion app using characters on the Oceanian data center Worlds.

We are pleased to announce that the issue has now been resolved, and apologize for the inconvenience it may have caused.

[Date & Time]
Jun. 24, 2023 7:21 p.m. to June 25, 2023 11:00 a.m. (PDT)
Jun. 25, 2023 2:21 to 18:00 (GMT)
Jun. 25, 2023 3:21 to 19:00 (BST)
Jun. 25, 2023 12:21 to Jun. 26, 2023 4:00 (AEST)


[Details]
- Users with characters on the following data centers were unable to access the FINAL FANTASY XIV Companion App.
・Japanese DC
・North American DC
・European DC

- Users with characters on the Oceanian data center were unable to login to the FINAL FANTASY XIV Companion App.

[Cause]
Server settings issue

[Affected Service]
FINAL FANTASY XIV Companion App