Positivity? Are you kidding me? After they just put the most popular mount on the Mog station after everyone paid $80, if not more just to play Endwalker?
Then dont buy it?

Customers will be positive when they stop putting invisible hidden fees in their services
Im positive now and I havent bought it yet. Matter of fact, Im positive I want to buy it. It isnt "hidden", its optional. Do better next time

They deserve all the negativity on Better Business Bureau.
When the staff stop laughing at your asinine complaint, if indeed you ever did lodge one, they will get back to you, I suppose, at the Greek Kalends.

Silly rabbit.