Quote Originally Posted by DDRDiesel View Post
Update from support

I spent a good 15-20 minutes working with support earlier. I was on the phone with a rep named Daniel and then in chat with a rep named Eddy. Both reps were receptive of what I had to say and I made sure to give them as much information as I possibly could. Daniel let me know that they've been receiving these calls in increasing volume since around 10 AM EST yesterday (Wednesday) morning. I directed him to this post and made sure to let him know that there is more than enough information here to start a proper investigation. I also provided him with the NTT node information such as geolocation and IP address.

It took a bit of doing, but I eventually was able to convince both reps that this was not an ISP issue with Optimum, since they don't have ownership of the node and there is no other internet-related problems, they just happen to have a very large market share in the area which is why most of the complaints have that in common.

I was informed that the information was forwarded to the relevant teams to investigate and hopefully we'll see an official acknowledgement of the issue within the next day by way of a Lodestone post or maybe even a resolution. Keep fingers crossed and please be sure to post any new information if it's available!
Thanks a lot for the awesome work! Posting my trace routes to NA and JP below for comparison:

JP
4 3 ms 3 ms 2 ms 209.216.96.50
5 3 ms 2 ms 2 ms 163.ae12.mpr1.sea1.us.zip.zayo.com [216.200.159.145]
6 3 ms 3 ms 3 ms ae6.mpr1.yyz1.ca.zip.zayo.com [64.125.23.121]
7 * * * Request timed out.
8 10 ms 10 ms 10 ms be2994.ccr22.cle04.atlas.cogentco.com [154.54.31.233]
9 15 ms 15 ms 15 ms be2718.ccr42.ord01.atlas.cogentco.com [154.54.7.129]
10 37 ms 38 ms 37 ms be2832.ccr22.mci01.atlas.cogentco.com [154.54.44.169]
11 63 ms 36 ms 36 ms be3036.ccr22.den01.atlas.cogentco.com [154.54.31.89]
12 47 ms 46 ms 47 ms be3038.ccr32.slc01.atlas.cogentco.com [154.54.42.97]
13 65 ms 65 ms 65 ms be3110.ccr22.sfo01.atlas.cogentco.com [154.54.44.141]
14 64 ms 64 ms 64 ms be3670.ccr41.sjc03.atlas.cogentco.com [154.54.43.14]
15 172 ms 173 ms 173 ms be3696.ccr72.tyo01.atlas.cogentco.com [154.54.86.138]
16 170 ms 169 ms 170 ms be3050.rcr51.b060372-1.tyo01.atlas.cogentco.com [154.54.91.214]
17 170 ms 208 ms 170 ms square-enix.demarc.cogentco.com [154.18.1.146]
18 175 ms 155 ms 155 ms 219.117.144.118
19 155 ms 155 ms 155 ms 219.117.144.53
20 155 ms 155 ms 155 ms 219.117.144.41
21 157 ms 155 ms 155 ms 219.117.147.194
22 165 ms 164 ms 164 ms 124.150.157.15

NA
4 * * * Request timed out.
5 * 13 ms * 100ge0-76.core3.nyc4.he.net [184.104.196.177]
6 14 ms 16 ms 16 ms nyk-b1-link.ip.twelve99.net [62.115.183.157]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.