Quote Originally Posted by Vateri View Post
This is essentially the response I got as well. No matter what I tried to say, and when I tried to direct them to this thread I got brushed off and told it's against her policy to check "random" threads. DDRDiesel got reps with actual capacity for empathy thankfully. Might try calling instead of the live chat. Make sure you have all your friends who are also experiencing this issue to please post in this thread if they have not. Going to bring up Naia's point when I call saying that this is not only impacting my time, but also wasting the time of 7 other players in my group.
Exactly! Also, how many groups would I (we) have helped today by healing/tanking/shooting everything in sight etc? We are valuable people in the FFXIV world. I suppose I will log into the EU data center and play my newly created character lol

Here was my final reply to the issue. I submitted a bug report and I'll call when it's not quiet time in the house (nap time)


Customer 15:43：I'm connected directly to my router with no luck.

Alexa 15:43：Thank you for this information, Emily. We have indeed been receiving several of these complaints, I can forward this information as well so the issue is looked into. In the meantime please continue trying to access every couple of hours and submit a bug report.