Quote Originally Posted by BettyHarlow View Post
Here is the reply I got.

Alexa 15:33：Thank you for your patience, Emily. We are aware that there are several customers experiencing this issue, however this seems to be an issue with the ISP and their pathway connection to the NA Data Centers in a certain area. You can contact your IPS and inform the of this issue and have them look into it. You can also submit a bug report to the Final Fantasy XIV Bug Forum so we may further investigate this issue: https://sqex.to/vzc
This is essentially the response I got as well. No matter what I tried to say, and when I tried to direct them to this thread I got brushed off and told it's against her policy to check "random" threads. DDRDiesel got reps with actual capacity for empathy thankfully. Might try calling instead of the live chat. Make sure you have all your friends who are also experiencing this issue to please post in this thread if they have not. Going to bring up Naia's point when I call saying that this is not only impacting my time, but also wasting the time of 7 other players in my group.