connection errors

[NaiaLalita]

I have several friends in-game who don't tend to visit the forums who are also having the log-in issues. Same exact format:
Connecting to NA servers fails most of the time and IF a connection is made, a failure usually occurs after selecting a character anyway.
Rarely, if lucky, you actually can complete the server connection as well as the character log-in load screen.

Once logged in, me and my friends have practically no issues with the game. It appears to be an issue exclusive to the log-in process and not regular game connection/communication.

I had to leave my character logged in overnight, and obviously had to leave my computer running, to avoid another 4+ hours of login attempts today.

I am supposed to have raid tonight, and that requires datacenter travel to join up with the rest of my group. I am genuinely dreading it, because there's nothing I can do except waste hours of my life trying to get lucky enough to hit "START" at the beginning of a fully random stint of stability on some haywire node along the connection path to the physical log-in servers.

In this case, it's not just MY time (and money, as this is a subscription game) at risk of being wasted. It's 7 other people, too.

[DDRDiesel]

I have several friends in-game who don't tend to visit the forums who are also having the log-in issues. Same exact format:
Connecting to NA servers fails most of the time and IF a connection is made, a failure usually occurs after selecting a character anyway.
Rarely, if lucky, you actually can complete the server connection as well as the character log-in load screen.

Once logged in, me and my friends have practically no issues with the game. It appears to be an issue exclusive to the log-in process and not regular game connection/communication.

I've been thinking about this as well. It seems just the login is funky, and not the stable connection to the server. That makes me think that the packets responsible for login (similar to SYN-ACK handshakes in networking) are being dropped by the node in question. Once I'm logged in, my connection is stable and I can even server-hop within the datacenter with no issue.

I had to leave my character logged in overnight, and obviously had to leave my computer running, to avoid another 4+ hours of login attempts today.

I am supposed to have raid tonight, and that requires datacenter travel to join up with the rest of my group. I am genuinely dreading it, because there's nothing I can do except waste hours of my life trying to get lucky enough to hit "START" at the beginning of a fully random stint of stability on some haywire node along the connection path to the physical log-in servers.

In this case, it's not just MY time (and money, as this is a subscription game) at risk of being wasted. It's 7 other people, too.

See if your static would be comfortable with transferring to our DC instead. As long as they're not based on the East Coast US then they shouldn't have an issue. I can almost guarantee that once you log out and get back to the character select screen to dc travel, you're going to have an issue

[BettyHarlow]

Hopefully, this gets solved soon! I've never had a reason to join in on the forums lol!

I am not feeling well and I'd love to log in and escape!

[BettyHarlow]

Here is the reply I got.

Alexa 15:33：Thank you for your patience, Emily. We are aware that there are several customers experiencing this issue, however this seems to be an issue with the ISP and their pathway connection to the NA Data Centers in a certain area. You can contact your IPS and inform the of this issue and have them look into it. You can also submit a bug report to the Final Fantasy XIV Bug Forum so we may further investigate this issue: https://sqex.to/vzc



I let Alexa know Other reps are telling us that our ISP doesn't have ownership of the node.

We have no other internet-related problems, and I called Optimum.

[Vateri]

Here is the reply I got.

Alexa 15:33：Thank you for your patience, Emily. We are aware that there are several customers experiencing this issue, however this seems to be an issue with the ISP and their pathway connection to the NA Data Centers in a certain area. You can contact your IPS and inform the of this issue and have them look into it. You can also submit a bug report to the Final Fantasy XIV Bug Forum so we may further investigate this issue: https://sqex.to/vzc

This is essentially the response I got as well. No matter what I tried to say, and when I tried to direct them to this thread I got brushed off and told it's against her policy to check "random" threads. DDRDiesel got reps with actual capacity for empathy thankfully. Might try calling instead of the live chat. Make sure you have all your friends who are also experiencing this issue to please post in this thread if they have not. Going to bring up Naia's point when I call saying that this is not only impacting my time, but also wasting the time of 7 other players in my group.

[BettyHarlow]

This is essentially the response I got as well. No matter what I tried to say, and when I tried to direct them to this thread I got brushed off and told it's against her policy to check "random" threads. DDRDiesel got reps with actual capacity for empathy thankfully. Might try calling instead of the live chat. Make sure you have all your friends who are also experiencing this issue to please post in this thread if they have not. Going to bring up Naia's point when I call saying that this is not only impacting my time, but also wasting the time of 7 other players in my group.

Exactly! Also, how many groups would I (we) have helped today by healing/tanking/shooting everything in sight etc? We are valuable people in the FFXIV world. I suppose I will log into the EU data center and play my newly created character lol

Here was my final reply to the issue. I submitted a bug report and I'll call when it's not quiet time in the house (nap time)


Customer 15:43：I'm connected directly to my router with no luck.

Alexa 15:43：Thank you for this information, Emily. We have indeed been receiving several of these complaints, I can forward this information as well so the issue is looked into. In the meantime please continue trying to access every couple of hours and submit a bug report.

[DDRDiesel]

Here is the reply I got.

Alexa 15:33：Thank you for your patience, Emily. We are aware that there are several customers experiencing this issue, however this seems to be an issue with the ISP and their pathway connection to the NA Data Centers in a certain area. You can contact your IPS and inform the of this issue and have them look into it. You can also submit a bug report to the Final Fantasy XIV Bug Forum so we may further investigate this issue: https://sqex.to/vzc



I let Alexa know Other reps are telling us that our ISP doesn't have ownership of the node.

We have no other internet-related problems, and I called Optimum.

It might be worth reminding them of what I said earlier. Optimum simply has a large market share in this area, but they aren't the only available offering. FawlGaiy mentioned earlier that they are using a Canadian ISP telMAX and has the same issues