connection errors

[Ostheim89]

Update from support

I spent a good 15-20 minutes working with support earlier. I was on the phone with a rep named Daniel and then in chat with a rep named Eddy. Both reps were receptive of what I had to say and I made sure to give them as much information as I possibly could. Daniel let me know that they've been receiving these calls in increasing volume since around 10 AM EST yesterday (Wednesday) morning. I directed him to this post and made sure to let him know that there is more than enough information here to start a proper investigation. I also provided him with the NTT node information such as geolocation and IP address.

It took a bit of doing, but I eventually was able to convince both reps that this was not an ISP issue with Optimum, since they don't have ownership of the node and there is no other internet-related problems, they just happen to have a very large market share in the area which is why most of the complaints have that in common.

I was informed that the information was forwarded to the relevant teams to investigate and hopefully we'll see an official acknowledgement of the issue within the next day by way of a Lodestone post or maybe even a resolution. Keep fingers crossed and please be sure to post any new information if it's available!

Very glad to hear it, and glad someone took the proactive step here. Doing us all a solid, here's hoping there's results soon.

[BettyHarlow]

I suggest as many of us contact support as possible! Thank you, thank you DDRDiesel, and many others for posting all of this information. It made reporting this easier for me!