Passed Friend's House [excal] [not technically a problem please don't be rude]

[Stormpeaks]

Begging people to not be rude, please. This has been a really rough time, I'm mostly just venting.

My friend owned house w10-plot14 in Excal Mist. They passed away a few months ago, and their fam was unable to log into his account. I'm trying to bid on it and redeco it the way they had it, for memory reasons. His fam also plays ff14 and we all shared the house.
This isn't to say I hope people don't take the house, I know there are already 40 entries on it, and I'm not going to be upset if I don't get it.

Their fam contacted squenix to ask if there was any protocol for claiming a deceased player's account, and it seems there just isn't one at all. Even with proof of death and relation to the person, SE won't allow account takeover. Part of me gets it, but it also sucks. There are some things both me and his fam members would love to have from his house, as one would keep mementos in real life of a passed friend/fam. I dunno, it just really sucks that Squenix doesn't have a way to deal with this.

Only advice I can give is to try and get the house and keep it intact, keep a random from taking it, ask as many of your friends that are able to relo there to try and do it, and then ask for tenancy if you manage to get it, you wont have the house "as it was", but at least you'll keep the spot as a memorial, you can always re-do the outside decorations as it used to be as well.

There is nothing to feel bad about for taking the house, the fault is on SE to not have any protocol in this particular case.

Dont give up, ask as many people as possible that are able to relocate to it, also

Even with proof of death and relation to the person, SE won't allow account takeover. Part of me gets it, but it also sucks.

Lets be honest here, they are just lazy, there is no reason why they couldnt give their account to their family especially with actual proof that the person has passed. It's pure laziness, instead of letting the family and friends keep the house, they'd rather random johnny takes it over and leaves it entirely empty.