Begging people to not be rude, please. This has been a really rough time, I'm mostly just venting.
My friend owned house w10-plot14 in Excal Mist. They passed away a few months ago, and their fam was unable to log into his account. I'm trying to bid on it and redeco it the way they had it, for memory reasons. His fam also plays ff14 and we all shared the house.
This isn't to say I hope people don't take the house, I know there are already 40 entries on it, and I'm not going to be upset if I don't get it.
Their fam contacted squenix to ask if there was any protocol for claiming a deceased player's account, and it seems there just isn't one at all. Even with proof of death and relation to the person, SE won't allow account takeover. Part of me gets it, but it also sucks. There are some things both me and his fam members would love to have from his house, as one would keep mementos in real life of a passed friend/fam. I dunno, it just really sucks that Squenix doesn't have a way to deal with this.