Date & Time: 2023-06-12 @ 17:56
Frequency: Every time
World name: Balmung
Character name: Mintale Sara
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: Gladiator (lvl 15)
Party or solo: Solo
In-game time: n/a
Area and coordinates: n/a
Housing: n/a
Steps:
1. Have a legacy version 1.0 character that has not yet logged in since 2.0 (Mintale Sara @ Balmung)
2. Click ok on the first message that says "To login with this character from version 1.0, you must first specify the Disciple of War or Magic you wish to begin the game as."
3. Either say yes or no to "Load previously saved appearance data?" (it doesn't matter which).
4. Click "Confirm" on the character creation page:
Result:
A message is displayed saying "Cancel appearance customization?" and you are unable to proceed.
Video of issue: https://youtu.be/dV4wlULo51U
Further details:
I recently discovered my 1.0 character still exists. However when I try to login with it, it gives me the 1 time option to customize my character, but doesn't let me proceed any further. The only option available leads to a popup that says "Cancel appearance customization?" which cancels the entire process.
Balmung is currently marked as a Standard server with "Creation of New Characters Available".
Can 1.0 characters that haven't logged in since 2.0 still login today? Is this broken?
Connection Specs
- Type of internet connection/provider: Cable / 350Mbit / Virgin Media
- Modem maker/model number: Linksys WRT3200ACM
■ PC Specs
Code:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument E:\Documents
FINAL FANTASY XIV ONLINE G:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 9 7950X 16-Core Processor (32 CPUs), ~4.5GHz
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SYSTEM_STORAGE N:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1346.219GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (200Hz)
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SYSTEM_SOUND_DRIVER_VERSION 6.3.9600.2342
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/15/2022 01:00:00
SYSTEM_SOUND Speakers (2- Realtek USB Audio)
SYSTEM_SOUND_DEVICE_ID {814143AA-3BF8-4A2B-A3A1-DE89B26952F6}
SYSTEM_SOUND_DEVICE_NAME RtUsbA64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.3.9600.2342
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/15/2022 01:00:00
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SYSTEM_INPUT {664313C0-7050-11ED-8003444553540000}
SYSTEM_INPUT_NAME Razer Huntsman V2 Tenkeyless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6642ECB0-7050-11ED-8002444553540000}
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SYSTEM_INPUT {6643FE20-7050-11ED-8004444553540000}
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SYSTEM_INPUT {66444C40-7050-11ED-8005444553540000}
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SYSTEM_INPUT {6644E880-7050-11ED-8006444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66478090-7050-11ED-800B444553540000}
SYSTEM_INPUT_NAME Device
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SYSTEM_INPUT_NAME Razer Huntsman V2 Tenkeyless
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SYSTEM_INPUT {6648B910-7050-11ED-800E444553540000}
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SYSTEM_INPUT {66473270-7050-11ED-800A444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66462100-7050-11ED-8009444553540000}
SYSTEM_INPUT_NAME USB Audio
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
In-Game Bugs - Post New Thread - forum.square-enix.com — Mozilla Firefox
FFXIVLauncher
FINAL FANTASY XIV
Windows Input Experience
Settings
Settings
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
MSI Afterburner 4.6.5
AMD Chipset Software
PowerChute Personal Edition
aquasuite
Dropbox
Visual Studio Build Tools 2022
foobar2000 v1.6.16
GNU Privacy Guard
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Gpg4win (4.0.4)
IntelliJ IDEA 2022.2.4
KeePass Password Safe 2.54
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
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RivaTuner Statistics Server 7.3.4
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Universal CRT Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
vs_minshellmsi
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Windows SDK Desktop Headers x86
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SDK ARM Additions
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Windows SDK Desktop Tools arm64
Windows SDK EULA
FINAL FANTASY XIV ONLINE
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AMD_Chipset_Drivers
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WinRT Intellisense UAP - Other Languages
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Microsoft Portable Library Multi-Targeting Pack
Windows SDK Redistributables
Windows Software Development Kit - Windows 10.0.22621.755
Windows SDK for Windows Store Apps DirectX x86 Remote
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
WinRT Intellisense Desktop - en-us
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Universal CRT Redistributable
Visual C++ Library CRT ARM64 Appx Package
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
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Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
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Windows SDK for Windows Store Managed Apps Libs
Windows SDK Facade Windows WinMD Versioned
Windows Desktop Extension SDK Contracts
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MSI Development Tools
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
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ESET Security
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft .NET SDK 7.0.100 (x64) from Visual Studio
NVIDIA Graphics Driver 535.98
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Microsoft .NET Host FX Resolver - 6.0.16 (x64)
Python 3.8.10 Test Suite (64-bit)
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Microsoft.NET.Workload.Mono.Toolchain.net7.Manifest (x64)
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Grammarly for Microsoft® Office Suite
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
BLUE PROTOCOL Benchmark バージョン 1.00
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Universal CRT Tools x64
Python 3.8.10 pip Bootstrap (64-bit)
Windows SDK DirectX x64 Remote
Microsoft .NET AppHost Pack - 6.0.11 (x64_arm64)
Application Verifier x64 External Package (OnecoreUAP)
Application Verifier x64 External Package (DesktopEditions)
Microsoft .NET Host FX Resolver - 7.0.0 (x64)
Microsoft.NET.Workload.Mono.Toolchain.net6.Manifest (x64)
Microsoft .NET AppHost Pack - 6.0.11 (x64)
Microsoft.NET.Sdk.Android.Manifest-7.0.100 (x64)
Microsoft.NET.Workload.Emscripten.net7.Manifest (x64)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\ASUS\AsusFCNotification\AsusFCNotification.exe 0000492C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000276C
C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagician.exe 00004B3C
C:\Program Files\ESET\ESET Security\eguiproxy.exe 00000618
C:\Program Files\Mozilla Firefox\firefox.exe 00005F6C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000033A4
C:\Program Files\WindowsApps\AppleInc.iTunes_12129.4.57066.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00004480
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10041.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000964
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.11600.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002D74
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.11600.0.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00002B58
C:\Program Files\aquasuite\AquaComputerServiceHelper.exe 000030B8
C:\Program Files\aquasuite\aquasuite.exe 00002620
C:\Users\tregu\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 000041CC
C:\Users\tregu\AppData\Local\NhNotifSys\sonicstudio\asusns.exe 000014E4
C:\Windows\Explorer.EXE 000028A4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000030A4
C:\Windows\SysWOW64\NahimicSvc32.exe 00003F68
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_4c10eeff886a3252\RtkAudUService64.exe 000041FC
C:\Windows\System32\GameBarPresenceWriter.exe 000063AC
C:\Windows\System32\RuntimeBroker.exe 00006254
C:\Windows\System32\SecurityHealthSystray.exe 00003FC8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001A1C
C:\Windows\System32\rundll32.exe 00002058
C:\Windows\System32\smartscreen.exe 00005698
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000057BC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002DB8
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002DA0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00004290
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000047F8
C:\Windows\system32\ApplicationFrameHost.exe 00003FB0
C:\Windows\system32\DllHost.exe 00002294
C:\Windows\system32\NahimicSvc64.exe 00003F54
C:\Windows\system32\backgroundTaskHost.exe 00002200
C:\Windows\system32\conhost.exe 0000495C
C:\Windows\system32\sihost.exe 00001280
C:\Windows\system32\svchost.exe 00001184
C:\Windows\system32\taskhostw.exe 0000189C
C:\windows\SysWOW64\cmd.exe 00004944
G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001B9C
G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000602C
G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00004780
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