Greetings Adventurer!

We would like to apologize for the previous response. Have you tried to change the name to a different name to see if it allows you to use another one as well? If you are still receiving this error after using the current name or a different name, we would suggest that you submit this issue to the bug report forums so that it can be looked into further. Please create a new thread entry in the Bug Reports > In-Game Bugs section with the required information as shown in the main thread sticky. Additionally, this thread will be moved to the 'Separate Support Required' sub forum.

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