Thread: Unable to login to 1.0 character - only option is "Cancel appearance customization?"

I recently discovered my 1.0 character apparently still exists on a totally different datacentre to where I play (Balmung... whereas I'm in EU). However when I try to login with it, it gives me the 1 time option to customize my character, but doesn't let me proceed any further. The only option available leads to a popup that says "Cancel appearance customization?" which cancels the entire process.

I initially wondered if it was because Balmung was congested, but according to the server status Balmung is currently marked as a Standard server with "Creation of New Characters Available".

Is there anything else that would cause this? Can 1.0 characters that haven't logged in since 2.0 still login today (I mean the character is there and it lets me get half-way so I assume it should be possible, else they wouldn't show the character at all)?

See below video and screenshots...
https://youtu.be/dV4wlULo51U