I'm not sure how is the state of the JP version, but with so many trolls going unchecked, we probably should just accept that the NA forums is just there left to live without moderation and not being taken seriously by the company.

No wonder why it's probably the most antiquated forum system out there. It lacks most basic features that are used nowadays, like a feed that shows likes/replies at a corner of the screen, or a faster engine.

Honestly, if you want to have more insightful discussions, you'll do much better of the r/ffxivdiscussion/.