Quote Originally Posted by Boblawblah View Post
They're there, because anything over the top offensive, slurs, porn, etc will get removed very quickly, but in terms of trolling, etc, nothing. Seems more like an automated system with maybe a single person checking in once every couple of weeks just for housekeeping, not actual moderation of behaviour.
They probably have to follow a very strict policy from Square Enix. If a troll doesn't step outside the boundary defined by the ToS, there's absolutely nothing they can do.
It's possible the mods are as frustrated about this situation as the playerbase.