Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The described error is an error that is triggered by the system to protect accounts. Many actions can trigger this error, such as a slow internet connection, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker), switching to private/incognito mode, switching to Microsoft Edge and trying again. You may also try using a smartphone running on a mobile data connection (WiFi disabled). We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

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