Page 1 of 4 1 2 3 ... LastLast
Results 1 to 10 of 33
  1. #1
    Player
    Snipplwits's Avatar
    Join Date
    Mar 2011
    Location
    California
    Posts
    20
    Character
    Snipplwits Puddingpants
    World
    Hyperion
    Main Class
    Goldsmith Lv 50

    March 25: good job SE...

    WTF now i cant log into my account, says "
    Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
    Instructions for lifting this restriction have been sent to the email address registered to your Square Enix Account."

    and it wants you to have them send you an email to change your PW but i dont have the email linked to my account... so basically im fucked?
    (0)

  2. #2
    Player
    Zenaku's Avatar
    Join Date
    Mar 2011
    Location
    FL,Hialeah
    Posts
    5,526
    Character
    Zenaku Yamada
    World
    Cactuar
    Main Class
    Conjurer Lv 50
    Did you forget? SE step up in security like a month ago which they ask you to please have a email link to your account and make sure you know the pw for it. You get this error because you log in the forums and then try and log in FFXIV.

    Don't blame SE for something you did.
    (0)

  3. #3
    Player
    Holy_Dragoon's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    1,533
    Character
    Holy Dragoon
    World
    Hyperion
    Main Class
    Dragoon Lv 90
    How do you not have an email linked to your account. That's your own fault if you used a fake address, SE gave ample warning about the new login securities, and that they would require verification in case of suspected compromised account. I would be looking to find that email address that you used if I were you.

    You could try contacting SE support as well,
    http://support.na.square-enix.com/main.php?id=902&la=1. Good luck!
    (0)


  4. #4
    Player
    Zenaku's Avatar
    Join Date
    Mar 2011
    Location
    FL,Hialeah
    Posts
    5,526
    Character
    Zenaku Yamada
    World
    Cactuar
    Main Class
    Conjurer Lv 50
    As a measure to help prevent unauthorized access to FINAL FANTASY XIV accounts, we will be introducing a system to restrict logins when suspicious account access is detected. The system will be implemented for FINAL FANTASY XIV after the Square Enix Account Management System maintenance on February 21st, 2011. Details on the maintenance will be announced at a later time.

    Under this new system, once login has been restricted, an email notification will be sent to the primary email address (E-mail address 1) registered to the Square Enix account. This email will contain instructions on how to remove the login restriction. Players will be asked to reset their passwords and log in again.

    If you are unable to receive the email instructions for removing the login restriction, you will be unable to log in to your account, so please make sure that you have registered a valid email address by February 21st, 2011.

    SQUARE ENIX Account Management System
    https://secure.square-enix.com/

    If you have any questions about how to remove login restrictions, or have accidentally deleted the email instructions, and are unable to resolve the situation on your own, please refer to the link below.

    About Login Restriction
    http://support.na.square-enix.com/j/lbna

    We cannot guarantee that these security measures will be enough to completely eliminate unauthorized access to accounts, and we ask for your cooperation in protecting your personal information, and in taking appropriate security precautions when using your account.
    You should have made your account with a email don't blame SE for your own problem.
    (0)

  5. #5
    Player
    Taichi's Avatar
    Join Date
    Mar 2011
    Location
    Yours! :)
    Posts
    38
    Character
    Cuban Fugee
    World
    Masamune
    Main Class
    Pugilist Lv 50
    LOL. Nice job sport.

    Zenaku Donde en Hialeah?

    and...

    If you dont speak spanish where in Hialeah homie....? I live in DC now but I am a Cuban from the Miami area.
    (0)

    Cuban Fugee

  6. #6
    Player
    Join Date
    Mar 2011
    Posts
    1,651
    You can call the square enix support line and ask for them to manually reset it. They'll ask you questions to confirm ID.
    Google the phone number. You'll get routed all over the place.
    (0)

  7. #7
    Player
    Zenaku's Avatar
    Join Date
    Mar 2011
    Location
    FL,Hialeah
    Posts
    5,526
    Character
    Zenaku Yamada
    World
    Cactuar
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Taichi View Post
    LOL. Nice job sport.

    Zenaku Donde en Hialeah?

    and...

    If you dont speak spanish where in Hialeah homie....? I live in DC now but I am a Cuban from the Miami area.
    Hialeah Few block away from HML but can't talk about it here it just get del by the mods o.o born in cuba havana
    (0)

  8. #8
    Player

    Join Date
    Mar 2011
    Posts
    307
    If you submit a ticket in SE support center you can eventually get the phone number that way. It's just literally an insane maze of stuff you have to go through before they will give the phone number to you. They try to solve your problem with stupid FAQ's and stuff first. You basically have to trick it into giving you the phone number to call, but once you get it you already have a ticket# so you dont have to wait on hold as long.
    (0)

  9. #9
    Player

    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    279
    Quote Originally Posted by Snipplwits View Post
    WTF now i cant log into my account, says "
    Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
    Instructions for lifting this restriction have been sent to the email address registered to your Square Enix Account."

    and it wants you to have them send you an email to change your PW but i dont have the email linked to my account... so basically im fucked?
    And how is this in anyway SEs fault? Oh wait, it isn't Run along and go play in some traffic.
    (0)

  10. #10
    Player

    Join Date
    Mar 2011
    Posts
    307
    Sinzfeldt, its kinda a known problem SE been locking people out for no reason. Their new security update thing is way too sensitive or something.
    (0)

Page 1 of 4 1 2 3 ... LastLast