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  1. #1
    Player
    Deceptus's Avatar
    Join Date
    Sep 2013
    Location
    The Goblet - 16th Ward, Plot 55
    Posts
    4,418
    Character
    Deceptus Keelon
    World
    Behemoth
    Main Class
    Sage Lv 90

    Noticing bad rubberbanding / lag in game? SE needs to dump their ISP NTT

    From the technical forums (emphasis mine):

    Quote Originally Posted by Backlogathon View Post
    For what it's worth, here is what AT&T has given me back after some fairly insistent "please escalate this appropriately" requests on my part:

    I sincerely apologize for the inconveniences caused based on info found AT&T's services to get you to the ISPs of those you want to contact. Square Enix subscribes to NTT's services to allow you to connect to their servers.

    Every traceroute I've seen shows that the latency issues begin inside NTT after AT&T hands off the traffic. NTT is not processing traffic properly from AT&T (and, based on the Square Enix posts, some other ISPs as well). So, the correct takeaway is the Square Enix should find a different ISP than NTT, not that any player should switch. A possible workaround would be the VPN solutions work is because it routes the traffic around the bottleneck in NTT's network near the AT&T consumer peering where a lot of consumers come in to a less congested connection.
    I dunno what to do next about this. We aren't NTT's customer. AT&T is saying that it's not their problem. NTT says it's both their problems (generally). Kinda leaves us stuck not being able to do a whole lot, and thus the "please contact your ISP" request from the Lodestone doesn't feel like it's going to get us much of anywhere.

    Wish I could play the game with my kids right now without having to spend a bunch more money and time on VPN re-rerouting. (There's three of us playing, two on PS5.) And I'm not super-interested in the circus that is switching ISPs right now.
    IMHO SE / CBU3 should be providing at minimum weekly updates on what they're doing to help resolve this issue (daily would be ideal). At some point, they share responsibility for this.
    (13)
    Last edited by Deceptus; 06-01-2023 at 07:28 AM.
    Veteran healers don't care if we need to heal, but right now we don't. We want interesting things to do during the downtime other than a 30s dot and a single filler spell that hasn't changed from lvl 4 to lvl 90.
    Dead DPS do no DPS. Raised DPS do 25/50% lower DPS. Do the mechanics and don't stand in bad stuff.
    Other games expect basic competence, FFXIV is pleasantly surprised by it. Other games have toxic elitism. FFXIV has toxic casualism.[/LIST]

  2. #2
    Player NekoMataMata's Avatar
    Join Date
    May 2022
    Posts
    1,849
    Character
    Feline Good
    World
    Halicarnassus
    Main Class
    Paladin Lv 50
    Someone with ComCast(I think it was) said they had the same issue and that it was never fixed. They said that they've been using a VPN to deal with it, and I've seen so many other people asking about VPNs that it makes me fear people are just going to deal with it... which I refuse to do.

    I hate having to say this because I feel like someone is going to call me a Karen for saying it, but this isn't our problem, and as consumers we shouldn't have to be paying more for other services to solve that problem. Since so many people are doing so I really fear that I might have to quit because SE isn't going to do anything and I don't want to get a VPN to play.
    (4)

  3. #3
    Player
    Valkyrie_Lenneth's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    8,038
    Character
    Lynne Asteria
    World
    Jenova
    Main Class
    Viper Lv 100
    (0)

  4. #4
    Player EZGIL's Avatar
    Join Date
    Jul 2021
    Location
    Goblet, W29 P13
    Posts
    379
    Character
    Jordan Lore
    World
    Lamia
    Main Class
    Blacksmith Lv 100


    yea, I noticed
    (1)

  5. #5
    Player
    KeshLives's Avatar
    Join Date
    Feb 2021
    Posts
    87
    Character
    Birgitte Trahelion
    World
    Hyperion
    Main Class
    Bard Lv 90
    I'm on ATT, in the midwest, on 300/300 fiber, and I'm simply not having this issue, at all. However, I do not play on weekdays before about 3 PM pacific time, most days. Weekends, I don't have any of this.

    So, while the NTT/ATT peering site could be part of the problem, there's more to it somewhere. I cannot duplicate these issues at all.
    (2)
    "The internet is a bubble dominated by the loudest, most unrepresentative voices; an infinitesimally small minority of a minority which, deaf to reason and the opinions of others, deludes itself that somehow it is the voice of the majority. An infinite echo chamber of shrieking, witless banality."

  6. #6
    Player
    Iedarus's Avatar
    Join Date
    Aug 2021
    Posts
    364
    Character
    Iedarus Meridus
    World
    Midgardsormr
    Main Class
    Scholar Lv 100
    Had super bad latency in p12 earlier today. My opening deployment tactics took two seconds to fire off.
    (1)
    Quote Originally Posted by Iedarus View Post
    Was this what Yoshi P wanted for people like me? Did he assume we were too foolish to take any semblance of complexity? How could such an allegedly open developer act so dismissive towards his own players? The flavor of the jobs I loved so much throughout the franchise were mere husks of themselves. What was once a magical world peeled away to reveal a sterile room of four walls. No imagination, no challenge, only accessibility for the sake of it. I didn't feel welcomed, I felt betrayed.
    I'll give healer a try up until level 100. If I do not like it, I'm off the role, entirely.

  7. #7
    Player
    Jeeqbit's Avatar
    Join Date
    Mar 2016
    Posts
    6,861
    Character
    Oscarlet Oirellain
    World
    Jenova
    Main Class
    Warrior Lv 100
    It is very common for companies to blame their customers and tell them to contact their ISP if they have an issue.

    But Square Enix is usually good about it and proactively contacts the ISP themselves to resolve the issue or setup countermeasures against a DDoS. So it's rare that they respond like this.

    Since the reddit post seems to explain that it's a political problem, it does explain why Square Enix can't do anything about. If it were something they could physically change they probably would have, but when it's political all you can do is hate politics and complain to the overseers of paperwork.
    (4)
    In other news, there is no technical debt from 1.0.
    "We don't have ... a technological issue that was carried over from 1.0, because ARR was meant to kind of discard what we had from 1.0 and rebuild it from the engine."
    https://youtu.be/ge32wNPaJKk?t=560

    Quote Originally Posted by Jeeqbit View Post
    Want to know why new content will never last more than 20 minutes? Full breakdown:

  8. #8
    Player
    Deceptus's Avatar
    Join Date
    Sep 2013
    Location
    The Goblet - 16th Ward, Plot 55
    Posts
    4,418
    Character
    Deceptus Keelon
    World
    Behemoth
    Main Class
    Sage Lv 90
    Quote Originally Posted by KeshLives View Post
    I'm on ATT, in the midwest, on 300/300 fiber, and I'm simply not having this issue, at all. However, I do not play on weekdays before about 3 PM pacific time, most days. Weekends, I don't have any of this.

    So, while the NTT/ATT peering site could be part of the problem, there's more to it somewhere. I cannot duplicate these issues at all.
    Also midwest, 1gig fiber ATT. Don't really notice it until the afternoons but it is prevalent. Dungeons/PvP/Raids, even in cities.

    Quote Originally Posted by Jeeqbit View Post
    But Square Enix is usually good about it and proactively contacts the ISP themselves to resolve the issue or setup countermeasures against a DDoS. So it's rare that they respond like this.
    .
    Yoshi straight up said "It's not on our end, call AT&T".
    AT&T said, "It's not on our end, it's NTT. They're screwing up multiple games" (What their data shows)
    NTT has said "Crickets". Admit NOTHING!

    Quote Originally Posted by Jeeqbit View Post
    Since the reddit post seems to explain that it's a political problem, it does explain why Square Enix can't do anything about.
    But they can do something about it. Simply say "If you don't figure out a way to resolve this we will be forced to find another provider to handle our traffic and you will lose out on whatever figure we are paying you and we'll not recommend you to anyone else in the industry"
    (1)
    Last edited by Deceptus; 06-01-2023 at 10:10 PM.
    Veteran healers don't care if we need to heal, but right now we don't. We want interesting things to do during the downtime other than a 30s dot and a single filler spell that hasn't changed from lvl 4 to lvl 90.
    Dead DPS do no DPS. Raised DPS do 25/50% lower DPS. Do the mechanics and don't stand in bad stuff.
    Other games expect basic competence, FFXIV is pleasantly surprised by it. Other games have toxic elitism. FFXIV has toxic casualism.[/LIST]

  9. #9
    Player
    Khryseis_Astra's Avatar
    Join Date
    Dec 2019
    Posts
    1,331
    Character
    Khryseis Astra
    World
    Brynhildr
    Main Class
    Black Mage Lv 100
    Still seeing it in the East… we’re on Comcast so no one we can complain to! lol Had almost a full day of no lag after the “hot fix” thing and thought maybe something got fixed, but the next time I logged in, it was back.

    Specifically just running through an empty residential area is laggy. I can do my normal raids and roulettes passably, but the random lag spikes have led to a great many deaths that should not have happened!
    (0)

  10. #10
    Player DrWho2010's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    3,707
    Character
    Maximum Powerful
    World
    Hyperion
    Main Class
    Summoner Lv 100
    Quote Originally Posted by Deceptus View Post
    But they can do something about it. Simply say "If you don't figure out a way to resolve this we will be forced to find another provider to handle our traffic and you will lose out on whatever figure we are paying you and we'll not recommend you to anyone else in the industry"
    well depends on the terms of their contract with them are. they might not be able to do that. you don't know what might or might not be in it. there could be massive penalties for breaking it on their end.
    (1)

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