Constant error 2002 and unable to connect to game since mid March

[EinGlorieux]

I also use bell canada, and have been experiencing the 2002 error. I was playing just fine last night. Nothing on my computer or router changed since then.

I can connect to the EU, Oceania, and Japanese datacenters just fine. But not the NA datacenters.

Hello there! I'm a fellow Bell(MTS) Canada user as well. And yes it seems like I could connect to different Data Centers other than NA Data Center where I normal plays. I can't connect since yesterday morning. I'm mainly playing on PS5 and one household was playing on PS4. Both of us have been kicked once due to being AFK and got back again with no problem. The second one is that my charater was only sitting at my house and I got kicked out of nowhere. Now both of us can't connect.

During this incident I was just claiming my first reward from FFXIV x Twitch collaboration. It might only be a coincidence that right after I claim it to my account I got the error 2002. I hope that's not the cause but it was only good 5 mins right after I claim the code made that error 2002 happened.

I could connect thru my mobile hotspot on both console. Not the same provider.

I don't use PC so some of the solutions are not applicable for me so I tried my best to the the hardware resets and reinstallation of the softwares but seems like none of those solved the problem.

I reach out to our ISP(Bell Canada) and explain the issue and it seems like they have numerous complain regarding this as well. Didn't confirm if it is coming on the same game. Though, as a suggestion they want us to contact the game provider which is the FFXIV Online regarding this issue.

Filed a ticket so let's see on Monday how will this one works.

May I know what does the customer support explains regarding this issue? It seems that a single ISP is also adding a cause for this problem.

[Tyki_K]

Hello there! I'm a fellow Bell(MTS) Canada user as well. And yes it seems like I could connect to different Data Centers other than NA Data Center where I normal plays. I can't connect since yesterday morning. I'm mainly playing on PS5 and one household was playing on PS4. Both of us have been kicked once due to being AFK and got back again with no problem. The second one is that my charater was only sitting at my house and I got kicked out of nowhere. Now both of us can't connect.

During this incident I was just claiming my first reward from FFXIV x Twitch collaboration. It might only be a coincidence that right after I claim it to my account I got the error 2002. I hope that's not the cause but it was only good 5 mins right after I claim the code made that error 2002 happened.

My ISP is Bell MTS and I also claimed a Twitch item and now can't get into my data center. :/