Constant error 2002 and unable to connect to game since mid March

[A_Asterius]

it seems yes. And in the French forums we've found that it is mainly players who have internet thanks to Orange AND who live in the south of France who has this issue. Also noticed that it affects the download of the game, i get many error messages and the launcher freezes.


Here is what the support proposed me to do, just in case:

Thank you for contacting the Square Enix Support Centre. We are very sorry to hear that you are having connection issues when trying to play the game. Please follow the following steps:
1) Use the Google DNS:

- Go to the Control Panel

- Click Network and Internet > Network and Sharing Center > Change adapter settings

- Rightclick on the connection you are using and select Properties

- Under the Networking tab you will see a long list of available options

- Scroll down and double-click on Internet Protocol Version 4 (TCP/IPv4) - Select 'Use the following DNS server addresses'
- Preferred DNS server > 8 . 8 . 8 . 8 - Alternate DNS server > 8 . 8 . 4 . 4 - Click OK



2) Renew your IP address and DNS:
- Please press Windows key + R

- Type cmd.exe then hit return

- Type ipconfig /release then hit return

- Type ipconfig /flushdns then hit return

- Type ipconfig /renew then hit return



3) Add the game to the exception rules in your firewall and security software, so that the game is not being blocked by this software. If you are unsure about how to do this, you can alternatively disable this software temporarily.


4) Restart your network equipment:

- Plug off your router from the power outlet on the wall

- Wait 2 minutes

- Plug the router back in Now please try to run the game again.

Didn't work for me at all though.

[Heartcliff]

Goddamn you literally expose me as a French southern which is 100% true haha

I'm also an Orange Customer so yeah i'll also try what the support told you to do and hope for a better result than you, for now i only can play thanks to a VPN which is kinda suboptimal but i guess i can play atleast :')

[Heartcliff]

it seems yes. And in the French forums we've found that it is mainly players who have internet thanks to Orange AND who live in the south of France who has this issue. Also noticed that it affects the download of the game, i get many error messages and the launcher freezes.


Here is what the support proposed me to do, just in case:

Thank you for contacting the Square Enix Support Centre. We are very sorry to hear that you are having connection issues when trying to play the game. Please follow the following steps:
1) Use the Google DNS:

- Go to the Control Panel

- Click Network and Internet > Network and Sharing Center > Change adapter settings

- Rightclick on the connection you are using and select Properties

- Under the Networking tab you will see a long list of available options

- Scroll down and double-click on Internet Protocol Version 4 (TCP/IPv4) - Select 'Use the following DNS server addresses'
- Preferred DNS server > 8 . 8 . 8 . 8 - Alternate DNS server > 8 . 8 . 4 . 4 - Click OK



2) Renew your IP address and DNS:
- Please press Windows key + R

- Type cmd.exe then hit return

- Type ipconfig /release then hit return

- Type ipconfig /flushdns then hit return

- Type ipconfig /renew then hit return



3) Add the game to the exception rules in your firewall and security software, so that the game is not being blocked by this software. If you are unsure about how to do this, you can alternatively disable this software temporarily.


4) Restart your network equipment:

- Plug off your router from the power outlet on the wall

- Wait 2 minutes

- Plug the router back in Now please try to run the game again.



Didn't work for me at all though.

Yup i did the thing listed by the SE Support Center, nothing change, can't still connect to the game without using a VPN, kinda dissapointed to used a VPN (thanks god it work with a free-one) but if i want to stream the game to my friends i still impossible with the VPN on...


Hope they will find a way to solve this problem cause using a VPN for being able to play my favorite subscription based game it's simply not good