On one hand we are told the content is so easy it's a snoozefest with no challenge whatsoever.

Then on the other we are told that inept players are a big issue.

If content is still no challenge whatsoever, then who cares? So something takes an extra 5 minutes. If you can't handle that, only go with pre-mades that play to your standards.

90% of runs go fine with pugs. The rest it's not like you will see these people again.