Support for XIV is terrible. I have heard this a million times but never experienced it firsthand till about a month and a half ago. I was clearing EO solo 4x to get the mount. I had a clear complete on MCH and was working on a RDM clear for giggles. I got to floor 100 with over 10m left. I got the message saying you received an orthos tomestone. I then apparently stupidly decided to take pictures of the occasion. I had no idea at the time the servers were having authentication issues. I was booted while I was taking pictures. My clear was set to failure and I did not receive the tomestone. I contacted support and told them the situation and the fact I was booted due to server failures indicated on the lodestone during the time I completed the run. They gave me the run around for 1 month saying they were "investigating". They never actually got back to me so I finally sent another message and was told sorry we aren't going to do anything for you.