I sent an email to customer service asking one very simple question. "When a character is deleted, how soon does that character name become available for someone else to use?"
I got back a form letter that literally had nothing to do with my question. So i replied to that, said there form letter had nothing to do with my question, and I restated my question. Then I got this back...

"Hello and thank you for contacting the FINAL FANTASY XIV Game Master Team.

Although we do our best to assist with every request, sadly, this particular concern falls outside the scope of our currently offered services.

In order to review which requests and services our team may provide, please visit our support site at https://support.na.square-enix.com, choose FINAL FANTASY XIV and review the Frequently Asked Questions (FAQ). You may then click on In-Game and select Game Master Services to review commonly asked questions. You may also use the Search feature to find possible resolutions to your concern that may have been resolved previously.

We are constantly striving to improve the game and our services to our customers, and are open to any feedback you might have. To submit feedback, please visit the forums at https://forum.square-enix.com/ffxiv and make a post with any suggestions you may have for our teams. Although individual responses are not sent, please rest assured that all comments are submitted to the appropriate parties so that they can be read and considered for future updates.

We appreciate you contacting us and should you have any further concerns, please do not hesitate to contact us again and we will be glad to assist.

Thank you for your patience, and best wishes to you.

FINAL FANTASY XIV Game Master Team"

What garbage. A more honest response would have been "This individual representative does not know the answer and can not be bothered to make inquiries to find out. Good luck loser. "

-Disappointed in Eorzea