Can confirm same issue at same point.
Date & Time: 24 May 2023 ~2:00 AM (GMT-7 Arizona)
Frequency: n/a
World name: Balmung
Character name: Larien Tiwele
Retainer name: n/a
NPC name: Zero
Monster name: n/a
Class/Level: Warrior/90
Party or solo: solo
In-game time: n/a
Area and coordinates: Garlemald
Housing:
Steps:
1. start "Bonds of Trust" quest
2. view Cutscene #2