Thread: Another report for 6.4 audio issues

Date & Time: 24.05.2023
Frequency: two times tonight
World name: Lich
Character name: Ewa Lynn
Class/Level: BRD 90
Party or solo: Solo
In-game time: n\a
Area and coordinates: Island Sanctuary, Aetherfont dungeon

Steps:
1. Normal gameplay as usual
2. Disconnecting the BT headset (Apple Airpods 2, low batery charge)
3. In-game sound completely disappears, system sounds and sound in other apps works correctly through any selected output device. Reconnecting headset does not bring the sounds back. Can only be fixed with restarting the game. No gamepads connected.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: ethernet


■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\nrieh\Documents
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Домашняя 64-разрядная (6.2, сборка 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0902
SYSTEM_LANGUAGE русский (формат: русский)
SYSTEM_MEMORY 16326.746MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18758.746MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.611GB SYSTEM_FREEDISC_SPACE 173.719GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.385GB SYSTEM_FREEDISC_SPACE 1590.681GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8163.373 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2022 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Английский
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 27MP55 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {865B3D4D-DFC4-47A8-A01F-A00E2059C855}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.14
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 7/21/2022 03:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C8C9FFF8-D066-439A-BDD0-779FE4ED9ACC}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 03:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E550273A-5777-4D67-98CA-245946A64669}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 03:00:00
SYSTEM_SOUND Динамики (2- Sennheiser USB headset)
SYSTEM_SOUND_DEVICE_ID {54187787-46AD-43FA-83F2-A039B04752CE}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2604
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 1/31/2023 03:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Мышь
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Клавиатура
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ADB49360-2CA5-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ADB50890-2CA5-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ADB52FA0-2CA5-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE5018E0-F783-11EA-8001444553540000}
SYSTEM_INPUT_NAME Sennheiser USB headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CA618B0-000D-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CA68DE0-000D-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CA68DE0-000D-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CA6B4F0-000D-11EA-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ADB52FA0-2CA5-11EA-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CA7ED70-000D-11EA-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ADB556B0-2CA5-11EA-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CA81480-000D-11EA-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ADB57DC0-2CA5-11EA-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Steam
Weather
Weather
Mail
Inbox - Gmail ‎- Mail
Clock
Параметры
Параметры
Microsoft Text Input Application
Skype


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Symphonia
AIMP
Battle.net
Burning Crusade Classic
MidiEditor
FastStone Image Viewer 7.4
Google Chrome
Hamster ZIP Archiver 4.0.0.70
Microsoft Edge
Microsoft Edge Update
Среда выполнения Microsoft Edge WebView2 Runtime
OpenAL
Origin
Overwolf
Skype, версия 8.97
SpeedFan (remove only)
Steam
Warcraft III
World of Warcraft
World of Warcraft Classic
Xerox Easy Printer Manager
Xerox Easy Wireless Setup
Xerox Phaser 3020
Просмотр руководства пользователя
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Samsung Magician
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft ASP.NET Core 6.0.13 - Shared Framework (x64)
Samsung Data Migration
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
Java Auto Updater
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
UE Prerequisites (x64)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 6.0.14 (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
D-Link DWA-140
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Audacity 3.1.3
Пакет драйверов Windows - Broadcom Corporation (bcbtums) Bluetooth (07/14/2015 12.0.1.658)
Пакет драйверов Windows - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201)
Galaxy Watch Studio 2.0.0
Microsoft 365 - ru-ru
Proton VPN
Labyrinth City: Pierre the Maze Detective
Tadpole Tales
Dorfromantik
Keep Me Posted
The Banner Saga
LYNE
Gems of War
Tadpole Treble
Letter Quest: Grimm's Journey Remastered
FINAL FANTASY XIV Online
Pang Adventures
Hidden Folks
Nine Parchments
STAR WARS™ Jedi Knight II: Jedi Outcast™
Trine 4: The Nightmare Prince
The Last Campfire
Проверка работоспособности ПК Windows
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 281 (64-bit)
MPC-HC 1.7.13 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft .NET Host - 6.0.14 (x64)
Microsoft Windows Desktop Runtime - 6.0.14 (x64)
Grammarly for Microsoft® Office Suite
OpenShot Video Editor version 2.6.1
Logitech G HUB
Microsoft .NET Runtime - 6.0.14 (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Common Desktop Agent
Microsoft ASP.NET Core 6.0.13 Shared Framework (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
NVIDIA Графический драйвер 516.94
NVIDIA Системное программное обеспечение PhysX 9.21.0713
NVIDIA Install Application
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Host FX Resolver - 6.0.14 (x64)
UE Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003944
C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe 0000315C
C:\Program Files (x86)\Steam\Steam.exe 00004A00
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001FD8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001484
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002B30
C:\Program Files\Common Files\Common Desktop Agent\CDASrv.exe 000028D0
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00000298
C:\Program Files\Proton\VPN\v3.0.5\ProtonVPN.exe 00003168
C:\Program Files\WindowsApps\Microsoft.BingWeather_4.53.51361.0_x64__8wekyb3d8bbwe\Microsoft.Msn.Weather.exe 00001160
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2023.10030.27002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000030C0
C:\Program Files\WindowsApps\Microsoft.WindowsAlarms_11.2302.5.0_x64__8wekyb3d8bbwe\Time.exe 000050AC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23032.186.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000029E0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10041.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001504
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21434.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000041E8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21434.0_x64__8wekyb3d8bbwe\HxTsr.exe 00002CBC
C:\Users\nrieh\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000041AC
C:\WINDOWS\Explorer.EXE 00001DF0
C:\WINDOWS\System32\svchost.exe 000016BC
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000026D8
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002B7C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002988
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002A58
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003208
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003430
C:\WINDOWS\system32\DllHost.exe 000047CC
C:\WINDOWS\system32\rundll32.exe 000005DC
C:\WINDOWS\system32\sihost.exe 00001BF8
C:\WINDOWS\system32\svchost.exe 00004ACC
C:\WINDOWS\system32\taskhostw.exe 000026C0
C:\WINDOWS\system32\wwahost.exe 00002C38
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001764
C:\Windows\System32\CompPkgSrv.exe 0000128C
C:\Windows\System32\CredentialUIBroker.exe 000027F8
C:\Windows\System32\RuntimeBroker.exe 00002A90
C:\Windows\System32\SecurityHealthSystray.exe 000020D0
C:\Windows\System32\SystemSettingsBroker.exe 00002930
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003604

the same issue happened to me audio gone at random times during the new 6.4 MSQ 4 times
and 1 time while being afk in gridania
looks like the audio just randomly stops for the game
other non game audio still works
the only fix restarting the game

someone in another forum post mentioned switching to directx9 fixed the issue for them but i didn't try that fix out yet
source https://forum.square-enix.com/ffxiv/...echnical-Audio

Had the same issue. For now disconnecting PS4 pad seems to have fixed it. I would guess unplugging any extra devices one can (especially ones that can have audio output) is the way to go right now.
From layman point of view it feels as if when there is any other possible audio output device beside the main one used by the game, game randomly can't handle it, causing whatever code that runs the audio to giga crash in the background which than causes that game can't be exited normally instead just freezes and requires exit via task manager.
Looked into patch notes and no big audio features are there so it's weird it's so borked, hopefully hotfix comes soon enough.

The only output device I have is my headset, so there's nothing else for me to disable. I don't have any sort of gamepad either. The only other devices I'm using are my keyboard and my mouse, which are kind of required to play the game. I've disabled Bluetooth, etc. Hoping for a fix soon.

And hopefully a fix for the game freezing bug when trying to exit FFXIV back to desktop.