Audio randomly stops working (I do NOT use a gamepad at all)

[H3rring]

Date & Time: 5/23/2023
Frequency: Randomly, but always within an hour or so of starting the game
World name: Brynhildr
Character name: Cain Hitlein
Class/Level: Any
Party or solo: Both
In-game time: Any time
Area and coordinates: Anywhere, including instances like housing and battle encounters
Steps:
1. Start the game
2. Go do normal game stuff
3. The audio will completely stop at some point and won't return until I've restarted my client
4. I do NOT own a gamepad, so there's nothing for me to disconnect as per your instructions on the post titled "Known Issues After Patch 6.4 (May 23)"
5. Restarting my computer doesn't help either


■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\sethk\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS E17E9IMS.106
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16204.207MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 25420.207MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.642GB SYSTEM_FREEDISC_SPACE 176.931GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 909.631GB SYSTEM_FREEDISC_SPACE 392.838GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8102.104 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3e62be9c39fb0007\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3e62be9c39fb0007\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3e62be9c39fb0007\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3e62be9c39fb0007\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.7642
SYSTEM_GRAPHICS_DRIVER_DATE 1/21/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 14082 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_7e89df90b0b8d992\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_7e89df90b0b8d992\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_7e89df90b0b8d992\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_7e89df90b0b8d992\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4276
SYSTEM_GRAPHICS_DRIVER_DATE 3/14/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {CAA3AEE2-7F93-49FE-8603-1A717C86CEB6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8881.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/13/2020 20:00:00
SYSTEM_SOUND Speakers (Logi USB Headset H340)
SYSTEM_SOUND_DEVICE_ID {9AFB47AC-39C4-4921-B302-5F6111AF9EA3}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2604
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/30/2023 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {3ABEFDCD-A1E6-4921-AD15-C0E534227507}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8881.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/13/2020 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5062ABE0-56D5-11ED-8002444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5062FA00-56D5-11ED-8006444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A2653B0-AF07-11EA-8002444553540000}
SYSTEM_INPUT_NAME HID Button over Interrupt Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A2653B0-AF07-11EA-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A2653B0-AF07-11EA-8009444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A2653B0-AF07-11EA-8005444553540000}
SYSTEM_INPUT_NAME SteelSeries KLC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A2653B0-AF07-11EA-8004444553540000}
SYSTEM_INPUT_NAME SteelSeries KLC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A2653B0-AF07-11EA-8008444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A2653B0-AF07-11EA-800D444553540000}
SYSTEM_INPUT_NAME 2.4G Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A2653B0-AF07-11EA-800B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23796B40-C02B-11ED-8002444553540000}
SYSTEM_INPUT_NAME Logi USB Headset H340
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23794430-C02B-11ED-8001444553540000}
SYSTEM_INPUT_NAME Logi USB Headset H340
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {923DDA70-57F3-11ED-8003444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {923E2890-57F3-11ED-8004444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

vksts
FFXIVLauncher
In-Game Bugs - Post New Thread - Opera
FINAL FANTASY XIV
OmApSvcBroker
Mail
Inbox - Gmail ‎- Mail
Settings
Settings
Nahimic
Nahimic
Microsoft Text Input Application
Trillian
OBS 28.0.3 (64-bit, windows) - Profile: Untitled - Scenes: Untitled
#sge_resources | The Balance - Discord
D:\ASHER\DOCUMENTS\endwalker.txt - Notepad++


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Audacity 2.4.2
Avast Secure Browser
Fraps
Google Chrome
MSI NBFoundation Service
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Notepad++ (32-bit x86)
Npcap
OBS Studio
Overwolf
Steam
Trillian
WordWeb
Stickies 10.1a
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
UE4 Prerequisites (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Avast Update Helper
Microsoft GameInput
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
The Sims™ 4
Java Auto Updater
ENE_X-JMI_HAL
ENE RGB HAL
ENE_EHD_M2_HAL
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
Realtek Card Reader
ENE_DRAM_RGB_AIO
Hourglass
Intel(R) Chipset Device Software
obs-ndi version 4.9.0
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
Pingzapper version 2.1.3
Path of Exile
Path of Exile
MSI NBFoundation Service
Hourglass
WD_BLACK AN1500
WD_BLACK D50
EA app
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ENE_MousePad_HAL
ENE IO Driver
NBTExplorer
MSI SDK
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Minecraft Launcher
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2014 8.33.30.0)
Avast Free Antivirus
MSI App Player
GIMP 2.10.20
GShade 3.1.2
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 - en-us
Rebelle 5
Terraria
Voice of Cards: The Isle Dragon Roars
Hades
The Sims™ 4
IMMORTALITY
Voice of Cards: The Isle Dragon Roars Demo
DREDGE
Core Keeper
DELTARUNE (Chapter 1 & 2 DEMO)
Broken Age
The Moon Sliver
Stardew Valley
Monster Hunter: World
Black Desert Online
Valheim
Last Epoch
SteelSeries GG 38.0.0
VLC media player
WinRAR 5.91 (64-bit)
WD_BLACK AN1500
Killer Performance Driver Suite UWD
ENE_DRAM_RGB_AIO
CSR Harmony Wireless Software Stack
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 361 (64-bit)
ENE_X-JMI_HAL
ENE_EHD_M2_HAL
UninstallTabletDeviceDriver
Intel(R) Rapid Storage Technology
Intel® Optane™ Pinning Explorer Extensions
Windows PC Health Check
NDI 4 Runtime
Intel(R) Serial IO
Update for Windows 10 for x64-based Systems (KB5001716)
ENE RGB HAL
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ENE_MousePad_HAL
Intel(R) Serial IO
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
Intel(R) Rapid Storage Technology
NVIDIA Graphics Driver 442.76
NVIDIA GeForce Experience 3.26.0.131
NVIDIA Optimus Update 39.4.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 39.4.0.0
NVIDIA FrameView SDK 1.3.8107.31782123
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.26.0.131
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.45.0.0
MSI True Color
Intel(R) Chipset Device Software
Microsoft Update Health Tools
ENE_DRAM_RGB_AURA42
WD_BLACK D50
EA app
UE4 Prerequisites (x64)
Open-Shell


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001060
C:\Program Files (x86)\Notepad++\notepad++.exe 00002058
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000388C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002CA4
C:\Program Files (x86)\Trillian\trillian.exe 00003D68
C:\Program Files (x86)\WordWeb\wweb32.exe 00000B50
C:\Program Files\Avast Software\Avast\AvastUI.exe 00003DEC
C:\Program Files\CSR\CSR Harmony Wireless Software Stack\CsrAudioguiCtrl.exe 00000520
C:\Program Files\CSR\CSR Harmony Wireless Software Stack\CsrHCRPServer.exe 00003BBC
C:\Program Files\CSR\CSR Harmony Wireless Software Stack\CsrSyncMLServer.exe 000006DC
C:\Program Files\CSR\CSR Harmony Wireless Software Stack\HarmonyUserStartup.exe 00001088
C:\Program Files\CSR\CSR Harmony Wireless Software Stack\TrayApplication.exe 00000244
C:\Program Files\CSR\CSR Harmony Wireless Software Stack\vksts.exe 00003280
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 00000A44
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002814
C:\Program Files\Open-Shell\StartMenu.exe 00002C74
C:\Program Files\Portrait Displays\MSI True Color\MsiTrueColor.exe 00003B8C
C:\Program Files\SteelSeries\GG\apps\engine\SteelSeriesEngine.exe 00001CD4
C:\Program Files\SteelSeries\GG\apps\engine\prism\SteelSeriesPrism.exe 00000CB8
C:\Program Files\WindowsApps\A-Volute.Nahimic_1.9.17.0_x64__w2gh52qy24etm\Nahimic3.exe 00003CC4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23032.196.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00001C34
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21434.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000038B4
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21434.0_x64__8wekyb3d8bbwe\HxTsr.exe 00003F60
C:\Users\sethk\AppData\Local\Discord\app-1.0.9013\Discord.exe 000021AC
C:\Users\sethk\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00003B30
C:\Users\sethk\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 00000A20
C:\Users\sethk\AppData\Local\Programs\Opera GX\98.0.4759.74\opera_crashreporter.exe 000031F8
C:\Users\sethk\AppData\Local\Programs\Opera GX\opera.exe 00000D38
C:\WINDOWS\Explorer.EXE 00002DAC
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_ba5b1813656e5c27\igfxEM.exe 00002F9C
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_ba5b1813656e5c27\igfxext.exe 00001414
C:\WINDOWS\System32\svchost.exe 00000354
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002CDC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000033C8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003948
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002FE0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002ADC
C:\WINDOWS\system32\conhost.exe 00002C70
C:\WINDOWS\system32\sihost.exe 000002BC
C:\WINDOWS\system32\svchost.exe 00003AA4
C:\WINDOWS\system32\taskhostw.exe 00002C2C
C:\WINDOWS\system32\wbem\unsecapp.exe 00001998
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000864
C:\Windows\System32\CompPkgSrv.exe 000024B8
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_a4555e9b35287491\RtkAudUService64.exe 00003BB0
C:\Windows\System32\RuntimeBroker.exe 00004020
C:\Windows\System32\SecurityHealthSystray.exe 00003068
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003E74
C:\Windows\System32\smartscreen.exe 00000AB8

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

MSI LAPTOP
Laptop Model Number: GE75 RAIDER 10SE

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

[Ci3l]

Same Issue!

[Pandra123]

I got same issue

[Tarukaze_Mort]

Also same issue.

[SerenaNyu]

Also same issue

[H3rring]

If it helps at all, I will point out that my headset is connected by USB.