Remember: the forums represent a tiny, loud minority

[Dzian]

Most people playing the game don't use the official forums. They use Discord, Reddit, or Twitter.

Less than 1% of players use the forums, and of that, even less still are the ones who use the forums regularly.

The negative Nancys on the forums are a Tiny, Loud minority. They are here just to complain and don't reflect the 20 million players who still enjoy the game.

Actually very wrong. There's a reason the old buzz terms like vocal minority and such don't get used anymore and that reason is because they've been proven to be totally wrong.

companies around the world have invested billions into this research and typically found the so dubbed vocal minority is actually usually not a minority at all..

For every person that has a compalaint. 26 more will have the same complaint but say nothing. and those 26 people will each tell 10 other people about there compalint and potentially turn those people away from your product.

For every customer who bothers to complain, 26 other customers remain silent. Source: Lee Resource Inc

It takes 12 positive service incidents to make up for 1 negative incident.
Source: Lee Resource Inc

Source

“Only 1 out of 26 unhappy customers complain. The rest churn. A lesson here is that companies should not view absence of feedback as a sign of satisfaction. The true enemy is indifference.”

Source

That last part is important. Silence does not equal satisfaction.

Even the SE devs said they learnt this back in the old days.


the active playerbase is also significantly less than the advertised playerbase.. the numbers SE tends to publish are how many players have played the game... not how many do.. and if yougo by recent social media stuff 28 million players have played FFXIV, but the active playerbase is just over 1 million if you look at things like lucky bancho. so less than 5% of those 28 million are happy and still playing the gsame...


IF it isn't fun, You're doing it wrong.. content design, job design, homogenization, healers,

Dont forget your roots. Its an RPG and its a FInal Fantasy. XIV is neither of these things