Remember: the forums represent a tiny, loud minority

[Striker44]

If the forums were loud, wouldn't they hear us?

Depends. Remember that the dev team has access to a lot more data and information than we do (e.g. those infamous "engagement metrics"). Those metrics "speak", too, and if what they're saying is completely different than what the comparatively minuscule few of us post about here, then the forums might sound "loud" to those of us perusing it, but be the smallest of mouse squeaks when compared to the volume of all the other data saying otherwise.