Remember: the forums represent a tiny, loud minority

[Ath192]

Can you define the difference between feedback and complaining?

This is an all complaints are feedback, but not all feedback is complaints situation imo.

Take a look at how this business defines a complaint:

https://survicate.com/customer-feedb...plaints/#toc-0

What are customer complaints?
Customer complaints are pieces of feedback that let you know where customers experience problems with your product or service. They are opportunities for your business to improve your offering and create a better experience for your users.