Remember: the forums represent a tiny, loud minority

[ChrisRedfield2]

Most people playing the game don't use the official forums. They use Discord, Reddit, or Twitter.

Less than 1% of players use the forums, and of that, even less still are the ones who use the forums regularly.

The negative Nancys on the forums are a Tiny, Loud minority. They are here just to complain and don't reflect the 20 million players who still enjoy the game.

that's kinda rude

[LukaRoselia]

Bro I swear to god I've sat in Discord with the so called people that "still enjoy the game" and all I hear is copium and calling Yoshi-P for everything.

[Post]

If the forums were loud, wouldn't they hear us?

[genuine_stranger]

If the forums were loud, wouldn't they hear us?

I mean, Mr. Yoshi-P told us himself to post critiques and feedback onto the official forum so that they can review them.
Which was probably a trap and the real reason was to post them here so that they are contained and don't spread to other media.

/s

[Striker44]

If the forums were loud, wouldn't they hear us?

Depends. Remember that the dev team has access to a lot more data and information than we do (e.g. those infamous "engagement metrics"). Those metrics "speak", too, and if what they're saying is completely different than what the comparatively minuscule few of us post about here, then the forums might sound "loud" to those of us perusing it, but be the smallest of mouse squeaks when compared to the volume of all the other data saying otherwise.

[Dzian]

Most people playing the game don't use the official forums. They use Discord, Reddit, or Twitter.

Less than 1% of players use the forums, and of that, even less still are the ones who use the forums regularly.

The negative Nancys on the forums are a Tiny, Loud minority. They are here just to complain and don't reflect the 20 million players who still enjoy the game.

Actually very wrong. There's a reason the old buzz terms like vocal minority and such don't get used anymore and that reason is because they've been proven to be totally wrong.

companies around the world have invested billions into this research and typically found the so dubbed vocal minority is actually usually not a minority at all..

For every person that has a compalaint. 26 more will have the same complaint but say nothing. and those 26 people will each tell 10 other people about there compalint and potentially turn those people away from your product.

For every customer who bothers to complain, 26 other customers remain silent. Source: Lee Resource Inc

It takes 12 positive service incidents to make up for 1 negative incident.
Source: Lee Resource Inc

Source

“Only 1 out of 26 unhappy customers complain. The rest churn. A lesson here is that companies should not view absence of feedback as a sign of satisfaction. The true enemy is indifference.”

Source

That last part is important. Silence does not equal satisfaction.

Even the SE devs said they learnt this back in the old days.


the active playerbase is also significantly less than the advertised playerbase.. the numbers SE tends to publish are how many players have played the game... not how many do.. and if yougo by recent social media stuff 28 million players have played FFXIV, but the active playerbase is just over 1 million if you look at things like lucky bancho. so less than 5% of those 28 million are happy and still playing the gsame...


IF it isn't fun, You're doing it wrong.. content design, job design, homogenization, healers,

Dont forget your roots. Its an RPG and its a FInal Fantasy. XIV is neither of these things

[Deo14]

Actually very wrong. There's a reason the old buzz terms like vocal minority and such don't get used anymore and that reason is because they've been proven to be totally wrong.

companies around the world have invested billions into this research and typically found the so dubbed vocal minority is actually usually not a minority at all..

For every person that has a compalaint. 26 more will have the same complaint but say nothing. and those 26 people will each tell 10 other people about there compalint and potentially turn those people away from your product.

.
.
.

the active playerbase is also significantly less than the advertised playerbase.. the numbers SE tends to publish are how many players have played the game... not how many do.. and if yougo by recent social media stuff 28 million players have played FFXIV, but the active playerbase is just over 1 million if you look at things like lucky bancho. so less than 5% of those 28 million are happy and still playing the gsame...

I agree with you, but that last paragraph is irrelevant. It's common for companies to flex their total number of players, if you want to follow this logic, it will make every older game seem worse than it is, and make newer games seem better. This fact doesn't represent much, maybe if you had 2 similar games, released at similar time, and both had exact same way of counting players, then you could use it for comparison. Other than that, it doesn't tell us much.



These facts from the source are definitely worth thinking about:

70% of complaining customers will do business with you again if you resolve the complaint in their favour. Source: Lee Resource Inc

95% of complaining customers will do business with you again if you resolve the complaint instantly. Source: Lee Resource Inc

Reducing customer defections can boost profits by 25-85%. In 73% of cases, the organization made no attempt to persuade dissatisfied customers to stay; even though 35% said that a simple apology would have prevented them from moving to the competition. Source: NOP

80% of complaints received by an organisation are likely to have poor communication as their root cause, either with the customer or within the organisation itself.
Source: Unknown

Yes, SE does sometimes listen to feedback, but most of it is very, very late. Living dead was fixed recently, Kaiten is still unsolved, with their reasoning that they'll add something instead being utterly irrelevant, since we still have nothing after 1.5 year. Do they think that those 25% are not worth their time?

Simple apology will be enough for 35% of the people, yet they resort to radio silence instead.

80% of complaints caused by poor communication? Well, it certainly seems that SE is above average in this sense. Do you remember when they said PLD deserves lower damage because he has range in magical phase, or when Yoshi told healers to just play ultimate if they want to have fun? Or when they gave 3 different reasons on why they removed Kaiten?

[OM3GA-Z3RO]

Actually very wrong. There's a reason the old buzz terms like vocal minority and such don't get used anymore and that reason is because they've been proven to be totally wrong.

companies around the world have invested billions into this research and typically found the so dubbed vocal minority is actually usually not a minority at all..

For every person that has a compalaint. 26 more will have the same complaint but say nothing. and those 26 people will each tell 10 other people about there compalint and potentially turn those people away from your product.

Source
Source

That last part is important. Silence does not equal satisfaction.

Even the SE devs said they learnt this back in the old days.


the active playerbase is also significantly less than the advertised playerbase.. the numbers SE tends to publish are how many players have played the game... not how many do.. and if yougo by recent social media stuff 28 million players have played FFXIV, but the active playerbase is just over 1 million if you look at things like lucky bancho. so less than 5% of those 28 million are happy and still playing the gsame...


IF it isn't fun, You're doing it wrong.. content design, job design, homogenization, healers,

Dont forget your roots. Its an RPG and its a FInal Fantasy. XIV is neither of these things

Amazing they are not following some of those guidelines that they put up for themselves.

[Sigma5]

and 20 percent of the forums believe trolls are everywhere in the walls of their house, living rent free in their head, and when they go to sleep titanmans gonna pop out from beneath their bed and grab em!

[Lunalepsy]

Most people playing the game don't use the official forums. They use Discord, Reddit, or Twitter.

Less than 1% of players use the forums, and of that, even less still are the ones who use the forums regularly.

The negative Nancys on the forums are a Tiny, Loud minority. They are here just to complain and don't reflect the 20 million players who still enjoy the game.

Enjoy your copium!