Random DirectX crash

[Malitor]

I've updated drivers, done a clean startup, reinstalled and repaired FFXIV files. The crash happens with both DirectX 9 and 11. I've tried different resolutions including windowed and fullscreen. None of it has helped.

I've browsed the web and forums and a lot of people are having the same problem.

I don't always get an error popup, but here's one:
DirectX error message

Here's my config information:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\dwo_2\Documents
FINAL FANTASY XIV ONLINE E:\Program Files\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 10/09/19 13:18:40 Ver: 05.0000E
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.605MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 29645.605MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.930GB SYSTEM_FREEDISC_SPACE 176.375GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.286GB SYSTEM_FREEDISC_SPACE 546.887GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8019.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.803 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e34a87a86b660c23\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e34a87a86b660c23\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e34a87a86b660c23\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e34a87a86b660c23\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3179
SYSTEM_GRAPHICS_DRIVER_DATE 4/24/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {6928CFE8-FEB4-4A83-A04F-8113866B0102}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 19:00:00
SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4146EC21-77A3-44B9-BA33-87FDE6E375F5}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F70199E0-7F2B-11EA-8001444553540000}
SYSTEM_INPUT_NAME AMD SR4 lamplight Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F703E3D0-7F2B-11EA-8003444553540000}
SYSTEM_INPUT_NAME AMD SR4 lamplight Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F703E3D0-7F2B-11EA-8005444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F70D59B0-7F2B-11EA-8006444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F70D59B0-7F2B-11EA-8007444553540000}
SYSTEM_INPUT_NAME CYRM02p0303h00E0r0100
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1451CDD0-CE37-11EA-8001444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {A0A67DA0-7F48-11EA-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A0A6A4B0-7F48-11EA-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant system controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Genuine Service
Audacity 2.4.2
Visual Studio Community 2019
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OpenAL
Steam
Unity
Unity 2020.3.21f1
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
vs_FileTracker_Singleton
vs_minshellmsires
vcpp_crt.redist.clickonce
vs_filehandler_amd64
Tools for .Net 3.5
Wraith Prism Settings software
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0
Microsoft .NET Framework 3.5 Targeting Pack (enu)
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31326
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
MySQL Installer - Community
Microsoft Visual C++ 2019 X86 Debug Runtime - 14.29.30139
vs_communitymsires
Microsoft Visual Studio Setup WMI Provider
Launcher Prerequisites (x64)
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.32.31326
Microsoft .NET Framework 4.7.1 Targeting Pack
Microsoft Visual Studio Setup Configuration
vs_communitymsi
vs_filehandler_x86
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.32.31326
vs_minshellmsi
vs_minshellinteropmsi
Microsoft .NET Framework 4.7.1 Doc Redirected Targeting Pack (ENU)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.32.31326
Adobe Refresh Manager
vs_devenvmsi
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual Studio 2019 Tools for Unity
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
vs_tipsmsi
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Vortex
7-Zip 19.00 (x64)
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Aseprite
Unity Hub 3.4.2
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.32.31326
MySQL Connector/ODBC 8.0
MySQL Workbench 8.0 CE
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Windows PC Health Check
Microsoft Visual Studio Installer
VS Script Debugging Common
Microsoft Visual C++ 2019 X64 Debug Runtime - 14.29.30139
paint.net
Adobe Acrobat (64-bit)
MySQL Server 8.0
NVIDIA Graphics Driver 531.79
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.50.831.832
NVIDIA Virtual Audio 4.49.0.0
Microsoft Update Health Tools
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31326
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Blender
MySQL Server 5.7


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002B2C
C:\Program Files\Mozilla Firefox\firefox.exe 0000398C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001CB4
C:\Program Files\WindowsApps\AdobeNotificationClient_3.0.1.1_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00000F04
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2023.10030.27002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000033D0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23032.186.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002A68
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 000006CC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21434.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00001264
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21434.0_x64__8wekyb3d8bbwe\HxTsr.exe 00001670
C:\WINDOWS\Explorer.EXE 00001F64
C:\WINDOWS\System32\svchost.exe 00002E58
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000023FC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000221C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002644
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000119C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002C28
C:\WINDOWS\system32\DllHost.exe 00002090
C:\WINDOWS\system32\conhost.exe 00002B38
C:\WINDOWS\system32\sihost.exe 00001CF8
C:\WINDOWS\system32\svchost.exe 0000232C
C:\WINDOWS\system32\taskhostw.exe 00001DEC
C:\Windows\System32\RtkAudUService64.exe 00000534
C:\Windows\System32\RuntimeBroker.exe 000012D0
C:\Windows\System32\SecurityHealthSystray.exe 00001678
C:\Windows\System32\SystemSettingsBroker.exe 00000988
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002858
C:\Windows\System32\smartscreen.exe 00002DB0
E:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000038F4
E:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002E40

[Truessj]

Same issue. Just randomly started happening. Game works fine on PS4.

[SabreX]

I managed to log on just after the servers came live, then had to log off.

Now I'm getting that crash issue every time I try to get onto the Character select

[Malitor]

I had installed FFXIV on an external hard drive. Apparently, it couldn't transfer data fast enough which was causing the crash. I reinstalled it onto my main SSD and haven't had a crash since. Hope this helps!